Question about Dyson DC28 Animal Bagless Upright Vacuum
Brushes not turning when engaged
I'm sorry to hear you're having difficulties with your DC28. Your machine is equipped with a safety device which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from the brushbar, you should be able to reset the machine. The easiest way to do this is to follow the steps shown in the video below.
This should resolve the issue, but for any further assistance with your machine, please call us free on 1-866-693-9766 - or if you email us at askdysonUS@dyson.com, someone will be in touch as soon as possible to help.
Dyson Online Customer Support
Posted on Feb 13, 2012
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Posted on Jan 02, 2017
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