Question about Computers & Internet
Can program 'Memory Initialize, Sales Clear, Condition Clear' but no receipt issued. Receipt does not feed/print out. Cannot set RAM allocation. Have been able to program clerk codes and log in. Cannot process sales. 'Error 11' always comes up. Cannot set time/date.
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Posted on Jan 02, 2017
SOURCE: Need to know how to
It shouldn't be difficult, as this is a simple model. I need to know what sort of business it is used in, then I can help you to set it up the usual way. How many taxes do you have, and what percentages?
Posted on Jun 26, 2008
SOURCE: Royal alpha 601 sc cash register
Hmm. That is almost NEVER a paper problem, so forget about that.
It is always difficult to diagnose head problems without seeing the machine.
It can be a dirty thermal head, but that's not common unless something has been spilled on it. If you want to try cleaning the head, open the printer, and find the head. It is usually a small aluminium block that clamps against the paper when the printer is closed. it will always sit against the front of the paper. On that block, you will see tiny lines all very close together. They go to a connector at one end, and a thin black line at the top of the head. Wipe this black line firmly with a dry cotton bud.
Here is a picture of a thermal head:
Just above the light brown strip, you can just see the black line. This is what you would rub clean.
Otherwise, make sure the paper is clamping hard against the head while closed. If the clamp is not pressing with the same force at both ends of the head, then you will miss some printing. Try pressing against the back of the paper at the head while it prints, and see if it prints any more than before, then you know if your'e on the right track.
Hope this helps.
Posted on Aug 18, 2008
That could be tricky. we will need to go through the tax setup in your machine.
My first questions are:
1. Does it happen on all department (item buttons)?
2. Does it happen no matter what payment method you use (cash, check,credit)?
3. When you push Subtotal, does it show the wrong amount then, or only when you press a payment type to open the drawer?
Posted on Nov 13, 2008
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