Question about Mr Steam Ms400e Steam Shower Generator

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I have a Mr. Steam model # ms 400 serial number 656096. for last few weeks it has stopped working. I have reset the breaker but still doesn't turn on. Is there a reset button on steamer itself? What should I do?

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Posted on Jan 02, 2017

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SOURCE: Mr. Steam steamer is inppoerable

I just got this problem too, any solutions or a link to the manual?

Posted on Aug 12, 2010

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You would need a multi-meter or voltmeter to trace the power path. Turn on the generator and wait until you hear the water feed solenoid stop. This means the water has reached the satisfied level and the pc board should have sent 24v to engage the contactor. On the actual pc board there is a section label "cont" which is what sends the 24v to the contactor the engage the heating element. Verify that you have 24v on the spade terminals going out to the contactor, if not then you may have a pc board issue. Second possibility is the contactor, if it is recieving 24v and it is not engaging then it's simply a bad contactor. Check the load side of the contactors with the blue wires. Lastly if these two steps check ok, then perform an ohm reading with a multimeter on the actual heating element(with the power off, put your two test leads on the two flathead screws that hold down the blue leads the go to the heating element). If you get an open reading then this may indicate a failed heating element. Pulling the heating element out on the left side panel will confirm any element failure.

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When I press my on button for my mr.steam shower controller nothing happens. It used to turn on, but just stopped one day. I tripped breaker, unplugged, replugged. Still won't budge. Any ideas? Thanks...


Hi I am with Mr. Steam Tech Support please call 1-800-767-8326 and ask for tech support we will also need you model and SN when you call
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1 Answer

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Hi I am with Mr. Steam tech Support, please call 800-767-8326 for help we will need your model number and serial number you can ask for ext 1288 or 1275
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Hi my name is Mike with Mr. Steam Tech Support please call 800-767-8326 and ask for Tech Support and I will be more than happy to help you with you problem. please note I will need your model and SN Thanks
my ext is 1280
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