Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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DYSON 28 ANIMAL BEATER BAR NOT SPINNING - Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC28. The machine is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine. For help in doing this, please refer to the video embedded below.

You may also find our online support guide useful:

http://www.dyson.com/support/help.asp?article=1241&product=DC28-ANIMAL

This should resolve the issue, but for any further help or advice with your machine, please call us free on 1-866-693-9766 - or if you email us at askdysonUS@dyson.com, someone will be in touch as soon as possible to provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Posted on Feb 23, 2012

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Posted on Jan 02, 2017

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DAZ4161
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SOURCE: the beater bar/brush won't turn

HI THERE,
FIRSTLY, REMOVE SOLEPALTE BY QUARTER TURNING THE 3 COLOURED STUDS,THEN CHECK TO SEE IF THERE IS ANYTHING OBSTRUCTING THE BRUSH BAR OR IF THE BELT IS WORN OR SNAPPED. IF ALL SEEMS WELL PUT THE SOLEPLATE BACK ON AND ENSURE CLUTCH IS ENGAGED TO AUTO AND TRY IT AGAIN. IF NO JOY THEN PLEASE COME BACK TO ME.
REGARDS
DAZ

Posted on Dec 13, 2008

  • 134 Answers

SOURCE: beater bar belt needs replacedon a dyson DC14 animal

Remove the glide plate at the bottom of rhe machine. Remove brush and broken belt. Fit new belt and re install brush. Fit glide plate, job done.
Its in the instruction book

Posted on Mar 08, 2009

  • 7 Answers

SOURCE: My Dyson Animal 14 beater brush will not turn.

It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).

Posted on Apr 18, 2009

  • 78 Answers

SOURCE: Dyson Animal 07 beater bar not spinning - belt not broken

if your unit has a clutch it maybe that it is in the off position or the motor belt is broken your unit has to belts if its a clutched model 

Posted on Oct 27, 2009

  • 4 Answers

SOURCE: beater bar will not engage. belt ok, cannot find a clutch, what else?

One possible problem could be a worn clutch. I just had the same problem. Before buying a new clutch assembly, I took the out the clutch just to make sure I could do it (the link previously mentioned is great: http://www.dysonmedic.com/DC07%20Folder/DC07%20Clutch%20replacement.html). In the process, I also opened the clutch at the wide end (two screws and a little retaining clip on the side - can watch a video as to how to disassemble the clutch here: http://www.ezvacuum.com/dyson-dc04-dc07-and-dc14-belt-pack-for-clutch-system-90251401-2-pack-p-2196.html?currency=USD). In the "lid" you will see a little black plate (looks like the same material that a car breakpad is made out of). If the clutch is the problem this plate will look a little worn down. It can be removed and flipped over. You'll get a few more years out of it. Of course, when the second side wears out, you'll have to get a new clutch (but by then maybe the the entire vac will need replacing anyway). Saved myself $40. Enjoy.

Posted on Jan 03, 2010

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1 Answer

How to get at beater bar belt on dyson dc 28?


Hi there, it's Jack at Dyson.

DC28 includes a durable belt engineered to last the lifetime of the vacuum in normal use. It's part of the high-torque clutch mechanism, and we wouldn't recommend attempting to access or remove it as this could damage the machine. The belt is protected by a sensor which will shut off the brush bar for protection if something jams it, so it's very unlikely the belt itself would be at fault.

If the brush bar isn't rotating, the machine may need a simple reset. After checking the cleaner head for any obstructions, you should be able to reset the vacuum following the steps shown in our video guide:

If you continue to have difficulty after trying this, please contact our experts directly for further assistance. If a repair is needed, we can also confirm if this is covered under the 5-year Dyson warranty. You can reach us by calling 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Jul 20, 2014 | Dyson DC28 Animal Upright Vacuum New DC 28...

1 Answer

Have a dyson vacum and the beater bar stopped working. How do you fix the beater bar.


Hi its Darran at Dyson.

Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.

If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Jan 21, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Beater bar doesn't turn


Hi its Darran at Dyson.

Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.

If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Jan 17, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

I accidentally sucked up part of a blanket with my DC-17 Animal Dyson and now the roller brush makes a griding noise. Did I ruin the clutch or the roller bar. When I lift up on it slightly it doesn't make...


My Dyson started making a loud noise when in "carpet" mode. After reading a ton of forums I thought it was the clutch assembly. Got a new one on eBay for a great price. Somewhat hard to replace, but thanks to this YouTube video, I was able to get it in: http://www.ezvacuum.com/dyson-dc07dc14-clutch-assembly-90025204-genuine-p-1636.html

HOWEVER this did not resolve the issue. I realized the beater bar was not spinning or was slipping. I thought I cleaned it all out but realized you need to take the beater bar out and pop the end cap and clean out the INSIDE of the beater bar (tons of lint and cat hair). I additionally sprayed WD40 in there.

It spins great now and in the end I think that's all I had to do was clean out the cat hair build up inside the beater bar. But now I have a new clutch & belts too. Hopefully won't have issues anytime soon.

Dec 22, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

My dyson is not sucking. There is no clog and the spinning brush on bottom is spinning.


Even though the brush is spinning, you probably need to replace the belt because it is stretched. It is probably slipping on the beater bar. bbDo you ever smell rubber burning while vacuuming? If so, it is the belt.

Jim

Nov 30, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson Animal 07 beater bar not spinning - belt not broken


if your unit has a clutch it maybe that it is in the off position or the motor belt is broken your unit has to belts if its a clutched model 

Oct 27, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

2 year old machine...new noise in beater bar area


I have a dyson 17 animal and have a loud noise comming from the beater bar area.Also I don't think the hight adjuster is working properly.

Apr 15, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson Animal dc07 -- change belt


Read the manual -- available on the Dyson web site. Brushbar not spinning • Ensure brush control is set on carpets mode. Note: brushbar will only spin when the handle is reclined.

Dec 27, 2008 | Vacuums

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