Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum
Posted by Anonymous on
I'm sorry to hear you're having difficulties with your DC28. The machine is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine. For help in doing this, please refer to the video embedded below.
You may also find our online support guide useful:
This should resolve the issue, but for any further help or advice with your machine, please call us free on 1-866-693-9766 - or if you email us at askdysonUS@dyson.com, someone will be in touch as soon as possible to provide assistance.
Dyson Online Customer Support
Posted on Feb 23, 2012
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
SOURCE: the beater bar/brush won't turn
FIRSTLY, REMOVE SOLEPALTE BY QUARTER TURNING THE 3 COLOURED STUDS,THEN CHECK TO SEE IF THERE IS ANYTHING OBSTRUCTING THE BRUSH BAR OR IF THE BELT IS WORN OR SNAPPED. IF ALL SEEMS WELL PUT THE SOLEPLATE BACK ON AND ENSURE CLUTCH IS ENGAGED TO AUTO AND TRY IT AGAIN. IF NO JOY THEN PLEASE COME BACK TO ME.
Posted on Dec 13, 2008
Remove the glide plate at the bottom of rhe machine. Remove brush and broken belt. Fit new belt and re install brush. Fit glide plate, job done.
Its in the instruction book
Posted on Mar 08, 2009
It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).
Posted on Apr 18, 2009
if your unit has a clutch it maybe that it is in the off position or the motor belt is broken your unit has to belts if its a clutched model
Posted on Oct 27, 2009
One possible problem could be a worn clutch. I just had the same problem. Before buying a new clutch assembly, I took the out the clutch just to make sure I could do it (the link previously mentioned is great: http://www.dysonmedic.com/DC07%20Folder/DC07%20Clutch%20replacement.html). In the process, I also opened the clutch at the wide end (two screws and a little retaining clip on the side - can watch a video as to how to disassemble the clutch here: http://www.ezvacuum.com/dyson-dc04-dc07-and-dc14-belt-pack-for-clutch-system-90251401-2-pack-p-2196.html?currency=USD). In the "lid" you will see a little black plate (looks like the same material that a car breakpad is made out of). If the clutch is the problem this plate will look a little worn down. It can be removed and flipped over. You'll get a few more years out of it. Of course, when the second side wears out, you'll have to get a new clutch (but by then maybe the the entire vac will need replacing anyway). Saved myself $40. Enjoy.
Posted on Jan 03, 2010
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