Question about HP Pavilion DV6405US Laptop

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No Sound on computer

I called the geek squad and they said I needed a new sound card.I think i removed it or remove the sound card device and it says i need to install it

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  • Eric Carrillo Oct 24, 2008

    Hello is lowrider541 can you tell me where I can install it i install one program but didnt work i tryed to look up videos on youtube and other.

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  • 128 Answers

Sound card on laptops are mostly built-in the motherboard, thus, not replacable. try reinstalling the sound card driver software.

Posted on Oct 24, 2008

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Spelled soup on keyboard. dried out overnight. everything works except sound. what to do?


Geek squad at best buy has a laptop cleaning center. usually around $25-$30. if its your speakers that are bad and not just the wires, check into dells website to order new speakers. easy to install

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No Sound on Sony VAIO Laptop


Go to Start, Control Panel, Sounds and Audio Devices. Mute should not be checked. Go to the Sounds tab, slect Critcal Stop in the lower window. The line below that should show a wave file and in the middle a dark arrow. Click on the arrow. Sound? If none go to the Audio tab. The Sound playback and recording devices should the same and the default device may or may not be the same. Click Volume. No mutes selected and all sliders to the top. If none of this works then the operatings system has missing drivers and needs to be reinstalled and/or repaired.

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Mar 21, 2009 | Sony VGN-S460B: VGN-S460 Pentium M...

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GEEK SQUAD


I agree. Never ever ever ever ever take your computer to Geek Squad. I don't know how many times I have to go to people's homes and correct something GS did or they tell me they reformatted their drive, losing all their data without telling them first, for something so simple that could have been fixed inside of 15 minutes. And they charge way above industry standard and most of their techs have had no formal training.

Thanks and please take a moment to rate as FixYa. Thank you.

Jul 23, 2008 | Acer Aspire 5100 Notebook

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ARCHIE


A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.

Jun 26, 2008 | HP Pavilion tx1000z Notebook

1 Answer

Can the geek squad fix my dell computer?


Stay away from geek squad.. a bunch of **** with all honesty.. You might get one good tech out of 20. Reply back with an exact model number.

Jun 15, 2008 | Dell Inspiron XPS M140 Notebook

1 Answer

Compaq Laptop Overheating


sounds like you need another motherboard or prepare to get out the solder iron and correct yourself.

geek squad will not solder back on connectors, what you should do is take it to the local pc repair place and they might solder it back on. call around and ask if they can solder a component back on, it might take a couple calls to find one that will.

Jun 11, 2008 | HP Compaq Presario V2000 Notebook

1 Answer

Where?


yo can get it fixed at best buy through geek squad, they are fast and cheap

Jun 05, 2008 | Gateway M305CRV Notebook

1 Answer

Sound


http://www.geeksquad.com/pricing/default.aspx#section3

That is the link to the Geek Squad general price list. It would be best to call them and talk to them inperson and not just go by the prices listed on the site. Also, if you are still under waranty, you are always best off having the manufacture do the repair work for then your waranty on all work done is covered and also the new parts are covered by waranty under the manufacture.

Apr 29, 2008 | Computers & Internet

1 Answer

Not happy with our new Toshiba


If the Geek Squad came out to transfer your data for you they should guarantee their work. Call them back and have them show you how to access it.



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Apr 19, 2008 | HP Pavilion dv6000z Notebook

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