a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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Go to Start, Control Panel, Sounds and Audio Devices. Mute should not be checked. Go to the Sounds tab, slect Critcal Stop in the lower window. The line below that should show a wave file and in the middle a dark arrow. Click on the arrow. Sound? If none go to the Audio tab. The Sound playback and recording devices should the same and the default device may or may not be the same. Click Volume. No mutes selected and all sliders to the top. If none of this works then the operatings system has missing drivers and needs to be reinstalled and/or repaired.
I agree. Never ever ever ever ever take your computer to Geek Squad. I don't know how many times I have to go to people's homes and correct something GS did or they tell me they reformatted their drive, losing all their data without telling them first, for something so simple that could have been fixed inside of 15 minutes. And they charge way above industry standard and most of their techs have had no formal training.
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A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.
Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:
1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows. 2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.
Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.
sounds like you need another motherboard or prepare to get out the solder iron and correct yourself.
geek squad will not solder back on connectors, what you should do is take it to the local pc repair place and they might solder it back on. call around and ask if they can solder a component back on, it might take a couple calls to find one that will.
That is the link to the Geek Squad general price list. It would be best to call them and talk to them inperson and not just go by the prices listed on the site. Also, if you are still under waranty, you are always best off having the manufacture do the repair work for then your waranty on all work done is covered and also the new parts are covered by waranty under the manufacture.