Question about iLO 3200 32 in. LCD Television
PROBLEM: Will not resond to change channel, volume, menu access.... neither from TV or remote. Just turns on and off. The channel it is set on work fine just can't adjust. ------ We had recently had cable installed and the tech ran the cable across the street too low. Apparently a vehicle drove by and snagged the wire, pulling it down the street until it snapped. This occured Sunday morning early...TV was fine Satruday night. BUT the problem has been noted ever since cable was reinstalled..... MY QUESTION: Is it possible, that when the wire was stretched to the point of poping, that it sent a surge through the cable that zapped the TV? I have the Cable co coming out to check it out...I need to know if there is any techincal logic behind my thinking here.....
Add me to the list also, this was the worst electronic purchase I've ever made. The 26' HTDV worked for 1-year.
Will not resond to change channel, volume, menu access.... neither from TV or remote. Just turns on and off. The channel it is set on work fine just can't adjust.
Posted on Jan 20, 2008
Reset tv back to factory re set
Posted on Sep 03, 2015
The tv ilo 39 inch iS of. I m turn on And screen iS Black. Walmart Argentina no se hace cargo
Posted on Jan 07, 2015
I bought a 27" SDTV ILO brand from wal-mart a year ago and judging by all these problems someone needs to start a class action lsawsuit. I have been having this problem starting after a year from date of purchase and of course no receipt. Sometime if you unplug the t.v. from the wall and let it discharge its energy (Usually about 12-24 hours) the problem clears itself up. I agree that no one should have to go through this and I cannot find any numbers to ILO and wal-mart refuses help and this is there "Exclusive Brand"? Never will I buy cheap for t.v.'s . As the saing goes you get what you pay for.
Posted on Oct 23, 2008
I have the same problem, I bougth the TV at Walmart and 5 months later it happens te same (I can't change channel or volume), only turn it on or off, HOW DO I FIX IT?!?!?!
Posted on Jun 01, 2008
Count me in too. Ilo has had my 32" in Van Neyes, CA for 75 days. They told me it would be fixed in 30. Every time I call, they can't locate the tv, say it was suppose to ship 2 weeks ago, or we'll need to send a message to corporate for a response which will take 3 -5 business days.
The #800 call center is a third pary company with no stake to Ilo other than to manage their headsaches created by the broken TV's. They have a canned response to deal with every situation and will not steer away from it, as evident by all of your stories. They offer terrible customer service and simply run around the issue until you're completely fustrated. Ilo should fire these guys as they're destroying the Ilo brand.
I have documented all of my communications with Ilo's call center and shared it with the District Manager at the Walmart Store in Shakopee, MN. I've adimently advised him that I'm walking away from the unit and that I expect his team to secure an RA# for a full discount of the tv so I can purchase a reputable set from his store. He says, he'll deliver, we'll see. I'm done with Ilo, the way they operate I should suspect they will soon be out of business. Walmart recognizes this as well and has since stopped carrying their brand.
Posted on May 28, 2008
Http://www.ripoffreport.com/write.asp go to this site and tell them your problem if enough people go there and report this to them they will investigate and try to help with a lawyer, i think, it says something about it, but if your as mad as i am about this then youll do this, its the better buisness beurea website. you have to register with them but who cares, i want walmart in the doghouse on this one and ilo also. i was told by a wal-mart employee today after theyt agreed to exchange my tv that they werent dealing with ilo and ilo wasnt dealing with them. what kind of crap is that? then aftwer all this i get to the counter with my new tv to exchange it the manager comes up there and tell me they cant do it after he and the electronics manager okays it. i am also writing an article in my newspaper about this. i paid over 700.00 dollars for that tv and it lasted not even 9 months. btw ilo wants you to pay 100.00 dollars for them to repair it. thats bull sh*t.i had my reciept and wal-mart denied helping me, then i called and said i didnt have a reciept but the purchase was within 90 days they agree to trade it, and i bring up what the woman told me at electronics in wal-mart and they tell me no after that. what makes me mad the tv i was exchanging for was more expensive than the ilo and i was gonna pay the difference. wal-mart and ilo knew about this problem a long time ago and never said anything they just put the tvs on clearance for 300 and 400 dollars and sold them. instead of recalling them or exchanging them and fixing the problem cause it would cost them millions to do this. so guess who suffers for this " WE DO"i wish i knew how to get this class act lawsuit files cause i would. im going to talk to my lawyer about this but im gonna expect nothing becomes of it. but maybe the better buisness beurea can help all of us. it seem like this has happened to thousands of people. enough people that wal-mart doesnt deal with ilo anymore. if that isnt admitting guilt then i dont know what is. please respond if you hear anything else about this or you report them to the state. cause there has to be something that can be done, caus eim pissed off badly. i wanted to take my tv out of the cart and throw it in the isle and tell all the customers what went on. but i didnt cause they would throw me in jail then id be having more problems htat a busted junky ilo tv. i will truly never do buisness with wal-mart again, i put that on the bible. i hope you all do the same. sincerely jason.
Posted on Jan 19, 2008
Our Ilo 32-HD also stopped responding after 6 weeks. Not just the remote, the set-top controls also wouldn't react. Ilo said they had 'issues' with a board (likely procured from elsewhere). The set was shipped to them and returned working in ~ 2 weeks.
Months later, it seemed the problem was back - this time it WAS the remote- batteries only, I checked and they were down to ~ 1.1 volts each.
I replaced them and the remote worked for a couple of hours, then failed again.
I am a retired tech and the remote is not covered by the extended warranty anyhow so I popped the case.
Very few components, all of which I inspected under a magnifier and despite apparently decent solder, I manually reflowed all.
It worked again.
For a couple of hours.
Each time the case has to be opened, the batteries come out first.
I took a while for it to sink in that it ALWAYS worked for a while after reassembly.
I tried only taking the batteries out for a few minutes; reinstalled, it worked for a while again.
I broke out a can of freeze spray and left the battery over off.
I could restore operation by spraying the PT-2221 I.C. (the master part) - it would work as before; a while. I modified a copper heatsink and taped it on top of the chip - now it will survive for sometimes an hour or two without freeze spray.
I spent my entire life in electronics and have often seen thermal failures but never in a device that consumes nanowatts of power.
This chip is not available in 'onesies' so I'm stuck buying the damned remote.
I don't know what I would do with the other 99 parts.
No more Ilo anythings - thanks a lot!
Posted on Jan 19, 2008
On Sunday, January 6, 2008, my ILO 32 inch LCD began to malfunction as described in other posts here...couldn't change channel, volume, source. I went to the web to see if there was a reset procedure and found this site. I was disappointed to see the problem was so wide spread. I was also disappointed to see how the seller had been responding to this issue.
I printed out the 20 pages of posts on this topic from this website and called the seller (Walmart). I got to speak to the electronics manager and explained my problem. She told me to bring in the receipt and they would see what they could do.
I took the receipt and the printed posts from this website in a few days latter and met with the assistant manager. She tried to contact the manufacture's customer assistance line. She told me she would call with a response in a few days.
To my surprise, I got a call the next morning and she indicted they would do a full price exchange credit. I took the unit in and upgraded to a 42 inch Sanyo with the 2 year extended warranty.
I think the weight of all the posts really helped me settle this quickly and to my satisfaction. Hats off to Walmart!
A satisfied customer
Posted on Jan 11, 2008
The only way I've found to use this piece of JUNK was to buy a Component Video Matrix Switcher ( Search for Component Video Switcher} . It costs @ 85 bucks for the 4 in 1 out box , but at least it works . I now have my cable box , DVD player , and , PC going right into the TV . Still , it won't fix the Remote control issue , but , your Cable Box remote will cover the problem with channels / volume ,,,still have to use ILO remote to turn on / off . Adding a surround sound speaker system also helps .. The wiring takes awhile , but , in all ,, IT WORKS and it's better than throwing money away , or , dealing with WalMart . Hope this helps . Gened732@optonline.net
Posted on Jan 06, 2008
I have the 32" ilo and I want to plug the tv directly into the cable outlet in the wall. Does anyone know of any suggestions since the tv doesnt have a coaxial plug?
Posted on Jan 05, 2008
My problem began last evening. I'm watching the tv and then all of the sudden, the tv shuts off. I turn it on, sit down again to enjoy the show, and it turns off again!
Sometimes it takes 5 minutes, sometimes 15, sometimes an hour, but it always shuts off on it's own.
any ideas what could be causing this?!?
Posted on Dec 21, 2007
I also hate this tv now, ilo 32inch piece of crap. Now I know why you should always use name brands. I am going to try to call them and send the tv in for repair, will update on progress.
Posted on Dec 14, 2007
I have a 32 hd lcd tv also and same problem and I see our local wally world is still selling them in delta co. Of course they will not do anything either I did buy the 2 year warranty but Guess what they told my wife don't even send it in until after Christmas because they are so back up after reading all of your problems exact as mine I think I will use my 9mm and shoot it. I did talk to my lawyer and he told me this will cost you more than what you paid for the p o s*() just shoot the TV and never buy any electronics from wall mart thank you outlaw of hotchkiss
Posted on Dec 08, 2007
I HAVE SENT MY 26" TV BACK TWICE NOW!!!! Same problem, same lies from ILO on the phone. "Not aware of this problem, we don't have records of your complaints, home office will return your call, etc". At least the female supervisor ADMITTED after an hour that I had been lied to. Then had the audacity to say "Maybe you shouldn't be shopping at Walmart". Unbelievable. Where's the class-action lawsuit??
Posted on Nov 12, 2007
WOW I have a 27" lcd. 10months old my wife turns it on last night and POP!! now it wont come on. just the little red light goes off then back on. JUNK
Posted on Oct 25, 2007
I too had the experience of the 32" ILo bug. But they fixed it after being gone for 6 weeks.The Walmarts in my area have now all stopped carring the ILO brand which they should have done so long ago.
Posted on Oct 22, 2007
What a mess we've gotten ourselves into! I thought I was saving money on a good picture television but was only buying a headache. My Ilo 26 LCD is having the same problems as all of you.(only off-on button works). I have only had it for about 8 months and did purchase the extended warranty but cannot find any of my paperwork. I am hoping Wal-Mart will have a record of it but from reading these posts it does not seem like it will do any good. I am all in for the class action law suit.
Posted on Oct 21, 2007
Same problem as everyone else w/ my 26" TV. Sent it back TWICE to ILO. SAME PROBLEM! It came back to us faulty both times!! They promised to send us a new one if it didn't work the second time. Now they claim THEY DON"T HAVE RECORDS of some of our phone calls. The most SHADY company I've ever dealt with. WALMART refused to give exchanges or refunds concerning ILO products. Nice. $600 down the drain. WHAT CAN WE DO???
Posted on Oct 20, 2007
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Posted on Jan 02, 2017
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