Question about Brother MFC-665CW All-In-One InkJet Printer

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Error message when trying to scan

I keep getting the message 'check connection' when I press the scan button. never had a problem before now and cant work it out, the machine has not been moved or settings adjusted.
thanks martin

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I have had that problem too. I had to reload my drivers to correct it.

Posted on Oct 24, 2008

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Mfc 7420 scan issues = when I press the scan button, the error message is "check cable". What is it talking about? All cables are connected?


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If you are unable to send the faxes, please try decreasing the modem speed and disabling the "Error Correction Mode." To decrease the modem speed, please follow the steps given below:

1. Press the "Fax" button.

2. Press the "Options" button 15 times till it reads "Advanced Fax" on the display.

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5. Now press the "Right Arrow" button and choose "9600 bps."

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1/uninstall and install printer/scanner drivers and software.

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plz do rate this post.

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Once you install the scan driver (available on Samsung website); the issue will go away.

Also, another trick; instead of using the smart thru - which is kind of awkward, download Picasa 3 and if you have installed the scan driver correctly, you can use Picasa to import the scans by controlling the printer. It also allws for some other tweaks that are not so easy to get to in Smart Thru.

In addition to Picasa you can use several other graphic applications to scan the image.

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Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX mode.
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Change the setting from Yes to No using the + (right arrow) button.
Press Select.
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Lower the fax transmission speed to 14400 or even 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 10 times until MAX SEND SPEED appears on the LCD display.
Change it to 9600 BPS using the - (left arrow) button.
Press Select.
Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 11 times until ERROR CORRECTION appears on the LCD display.
Change the setting from On to Off using the + (right arrow) button.
Press Select.
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