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www.rheem.com/docs/FetchDocument.aspx?ID=87d15e35-5adf-4e9f... Tankless Electric (RTE) Troubleshooting. Technical Competence .... For four chamber units (RTE18 & 27) go to paragraph 4T. 9. Conduct OHMS resistance ...
https://www.manualowl.com/m/Rheem/RTE-27-Series/Manual/296033 Rheem RTE 27 Series ' Use and Care Manual - Page 1. Use & Care Manual Electric Tankless With Installation Instructions for the Installer Water Heaters The ...
Rheem does not post service manuals or error codess.
Rheem requires folks to call service technician... who in turn must guess since Rheem does not post service manuals
Call Rheem and ask them about this paradox.
Rheem manuals are generic, and contain no service information, or other useful information that would be unavailable from downloading current gas water heater manual. One site posts talks about 21vp50 but posts generic American water heater manual instead of Rheem http://homeappliance.manualsonline.com/mdownloads/f918341a-6e8e-41b4-85be-5cde688317b9.pdf Go to Rheem website, click on power vent, then click tab for Specs/Docs ... and click link for manual and then call Rheem and ask why they do not post service bulletins that match the required maintenance shown in product manual: http://www.rheem.com/products/tank_water_heaters/gas_water_heaters/
Rheem does not post service manuals or bulletins. It's how they treat customers. I do not recommend Rheem because of this problem. They must expect their customers to pay for service call from Rheem-loyal technicians.
Here are resources that might help. Rheem: 800-432-8373
C2 11 is no ignition. Clean combustion parts yearly as recommended in manual is first step. Other causes can be loose wiring, bas gas valve, dirty air intake, bad venting, bad sensors etc. Test these parts using service manual. Call Rheem since Rheem does not post service manuals.
I believe the 21VP is older and Rheem does not show older manuals, but manuals are generally generic enough to help greatly. Year of manufacture show as second and third digit of serial number.
Best place to start is your manual. Following link show typical Rheem manual with the words troubleshoot and maintenance throughout manual. Read manual several times before buying product to see yearly maintenance requirement and complexity of tankless water heaters. http://waterheatertimer.org/pdf/Rheem-RTG74IndoorOutdoor_owners.pdf
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