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We would strongly advise against attempting to dismantle DC41's cyclone pack. This could cause damage, and can void your machine's free Dyson warranty. The cyclone pack is engineered to work effectively without maintenance, although you can remove the clear bin to remove any debris from the mesh shroud if needed.
Please note it's normal for harmless static generated in use to cause fine dust particles to cling to the cyclone pack, but this shouldn't affect performance. You can dislodge most loose particles by gently tapping the cyclone pack when you empty your machine after use.
DC41 has two washable filters, engineered to last the lifetime of the vacuum in normal use. The filters should be washed with cold water without detergent at least once a month, as shown in the video below. Allow at least 24 hours for both filters to dry completely before replacing them.
If you're concerned about any aspect of your vacuum I would encourage you to contact us directly so we can provide further assistance. If a repair or replacement part is needed, we can confirm if this is covered under warranty. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Turn Body on it's top so bottom is facing up. Remove all screws around the perimeter of the vacuum. Turn vac over and slide entire top off of the body exposing the cordwinder. Voila!
It's probably just stuck! Hope that helps!
Hi, from the photos I see on the web, it looks like you hold the salt chamber and then unscrew the nut on the top of the unit. I would say that you need to then pour out the salt into a small container, and then grasp the bottom (pepper chamber) and pull up on the salt chamber to separate it from the bottom chamber. Fill the pepper chamber and then replace the salt chamber and fill with salt, replace salt cover and then replace nut. I hope this helps.
hi from uk may i suggest you remove cover and the new dust collection bag then if you look in the bag compartment there is a gauze filter fitted usually grey in colour ? at opposite end of compartment where bag connects this gauze filter is the outlet from bag compartment that the air exhales when vac is operating ie as vac **** up dust into bag the bag has microscopic holes that allow sucked up air and dust to collect but keeps dust from passing into bag chamber but allows air to escape thro holes and so enter bag chamber then escapes via the gauze filter to outside of vac hope you follow this ?? now if this filter is blocked/never been cleaned/changed ? then the symptoms of indicator bag full light will come on you can remove and wash filter if it is gauze typ? dry and refit then try vacuuming ? or replace filter they are not expensive usually in pack of 3 in uk DO NOT RUN VAC WITHOUT THIS FILTER FITTED ! or you will have some dust in the room ? hope this helps?
if you are certain no blockages ? and the dust collector is clear/clean ? have you checked that the outlet filter which is located inside dust compartment is clean/clear this is usually a gauze filter its purpose is - as vac works and draws dust into collector the air that is sucked up thro vac builds up in collector chamber or bag on most vacs? and so for vac to maintain suction the air has to be able to escape to atmosphere/room without dust which is left insude chamber/bag if fitted and so air escapes via the gauze vent as prev mentioned ? however if gauze filter is not clear to vent then vacuuum is restricted due to air drawn being unable to expel sometimes on vacs they will eventually cut off due to o/heat but will operate when cooled so may i suggest checking the above possibility ?
getting too hot is a sign that the air flow is restricted ... that could be a clogged filter, hose or air intake ... there is a thermal breaker in the moter that will shut the machine off if it gets too hot .. it will automatically reset in 5-10 minutes ... but you have to fix the lack of air flow to keep it running ..
Check the throat of the vac itself where air and dirt passes through to the back and into the intake. The heat would indicate you have a loss of air flow though to the chamber.. try dropping a coin backward through from above down to the bottom of the vac. his will help indicate whee a blockage is.