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you need this software https://kb.sandisk.com/app/answers/detail/a_id/2399/~/sandisk-secureaccess-3.0-support-information-and-download-page might be locked.
Make sure USB mode is MSC....If this doesn't work make sure that you are connected to a 2.0 USB port....I had to install the update on to my labtop and finally it recognized it and updated.... Download Update if you haven't yet(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe)
Then connect to your computer and see if it works
Hope it does..........Please rate
You must use the Sansa Media Converter to transfer videos. If the video is DRM-protected (many of Real's movies are), it may not actually convert. But if the video is DRM-free, then the Sansa Media Converter will perform the conversion and load the video onto the player. The Sansa Media Converter may or may not recognize the Real file format, so you may need to download an additional program such as Riva FLV Encoder to convert the Real video to AVI format first - then the Sansa Media Converter will recognize the file.
You can manually delete the music thru My Computer. Just click on the device name, and open the Music folder.
If you dont have a Music folder, you need to enable hidden files and folders on your computer.
Best of Luck.
This is a freeze issue. Let it eventually just run down on betteries and be sure you only add tracks which are formatted for the Sansa to be able to play.
If there is a reset button combo in the manual, use that otherwise draining the battery will work...
Thanks!
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