Question about Dyson DC28 Animal Bagless Upright Vacuum
Brush not turning cleaned all hair and string from brush still not working
Your DC28 is not an easy machine to diagnose why the brush roll will not turn. If cleaning the hair and dust from brush roll doesn't solve it the first thing to do is replace the PCB. If that doesn't solve it then you need to install a new power nozzle assembly.
These repairs should be done by a qualified technician.
Posted on Jun 03, 2016
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Posted on Jan 02, 2017
Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.
Posted on Jan 24, 2009
It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).
Posted on Apr 18, 2009
Remove the plate over the brushbar. Gently clean out debris. Put plate back on,plug in and turn on vac and press brush bar button to reset.
Posted on Apr 12, 2009
SOURCE: Dyson DC14 Brush Bar won't turn
You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.
Posted on Oct 10, 2009
dyson has a built in mechanism to stop it from switching on if it over heats and it takes longer than 10 minutes to reset leave it cool completely then try again if this doesn't work it will need to be repaired either contact dyson or the shop where you bought and arrange to have it fixed
Posted on Jul 15, 2010
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