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certain web cams have probs with the drivers you got to mess with it at times like keep it unplugged from the usb and install it or keep it pluged in well installing it i would first try looking at the Manuel to see what they say about that cam or i can give you some updated drivers and if you dont mind me asking what operating system you using with it
i have had a web cam from logitec and it would be a pain to install it would say no drivers no cam and you just got to fit tile with it