Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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Picture of reset button on dyson ball - Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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Hi there,

The advice on resetting your machine will depend on which model of Dyson Ball you own. If you have a DC15, you can reset the machine by following the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

If this is not the machine you own, please visit www.dyson.com and click 'Support', then select your model from the list.

If you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 23, 2012

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Posted on Jan 02, 2017

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DysonInfo
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SOURCE: Have dyson 25 animal ball

The reset button is the small red one on the side of the brush bar housing.

Posted on Dec 20, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: The carpet brush on my

    Hi there, it's Jack at Dyson.

    DC25 doesn't include a dedicated reset switch - instead, the reset mechanism is built into the main on/off and brush control switches.

    Once you've checked the cleaner head for obstructions and removed any threads or hair from around the brush bar and endcap, you should be able to resolve your issue by following the simple steps shown in our support video guide: https://www.youtube.com/watch?v=q--faamcC7g

    If you're still having difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

    Posted on Jun 09, 2011

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    How do I fix the brush bar reset button on Dyson DC24?


    Hi there, it's Jack at Dyson.

    The reset button will not remain depressed after it's been pushed. Instead, you should hear and feel a click when pressed - it can help to use something like the eraser-end of a pencil. The steps are shown in our video guide below:

    If you've been unable to reset the cleaner head after pressing the reset button as shown, or if you're worried the reset button isn't working correctly, please get in touch as we should be able to help you further.

    You can reach the Dyson Customer Helpline directly by calling us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Please have your DC24 to hand when you call so we can take you through some troubleshooting checks.

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    Hi there, it's Jack at Dyson.

    In most cases, DC24's reset button should be located in a red recess on the side of the cleaner head, as shown in the video guide below. It may help to use something like the eraser-end of a pencil to press the button - you should feel a click as it engages.

    Some newer DC24 variants don't include a physical reset button, and instead the reset mechanism will activate when you turn off the vacuum, then turn it back on and recline it into the normal vacuuming position.

    If you can't see a reset button on either side of the cleaner head, this may be the case with your machine. If you're unable to reset the cleaner head, please contact our experts directly. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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