Question about Xerox DocuColor 12 Color Copier

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Doc 12 3-380 error

Hi,
From other posts, I think this error is caused by having a dirty mirror or contact patch. Where are the areas that need to cleaned?
Thanks
Ken

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That worked great. Pulled out the belt carriage and wiped off the silver patches. It works fine now
Thanks

Posted on Dec 04, 2008

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There is a silver patch on what is called the ibt belt. If you take out the drum cartridge you can see it if you look in at about the 7 o'clock position. You need to take that belt out to clean it however. If your happy you can do that let me know

Posted on Dec 01, 2008

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Posted on Jan 02, 2017

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E012 occurs if the machine cannot read the patch when trying to calibrate color. The main causes are- 1) dirty patch sensors, located on the right side of the machine when you open the right door, just above the transfer belt-typically a off white colored plastic piece. you would have to slide to the rear and blow (3) holes out with canned air. 2) ripped belt- would have to be replaced. 3) fatigued developer causing patch to be read incorrectly. 4) faulty motor on Image transfer Unit.

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Whats going on from the sound of it is something stopping moving the scanner up and down OR your scanner cant find its referance point. These dont normally bust a gear but do get dusty

You need to look at the scanner and see what it is doing on power up, is it trying to move as if threw the edge of the machine? (no white reference) so keeps trying and thats the noise the scanner movin a mm then another trying to find home but failing.. usally due to dirty mirrors or blown lamp..

Either way I'd watch a few times,... y0u know the lamp under the lid that moves up and down;0..

Yuor HP should turn on lamp and shine it in the inside edge of the machines copy glass near after power up

You can manual move it with power off to the other end and then after removing your hand plug it in and turn it on and see what the scanner does, I bet it moves fine untill it get near home then starts dancin untill it gives up throwin your error (aka dirty mirrors, just use clean lint free soft somethin, no chemicals just good clean of mirrors. or somethings stopping the carriage movin.

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The Fix... if Im guessing right that is..... is to remove the Torx screws that HP use (need a a torx driver) that hold on the glass, it needs to come out so you can clean the scanner mirrors reflector and lamp (DANGER 240v live UNPLUG;) and ensure the systemt runs well up and down the scan rail, i think you have to fight to remove the plastic cover from the operations panel too,and on some the Doc feeder has to come off, but on yours I think its the op panel to go so you can get to a screw or something.

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I would like to clarify if what is the brand and model name of your machine.

Thank you for using FixYa.

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Hi

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Hello,

This error is caused by either a dirty scanner mirror or a dirty scanner glass. We have a step by step guide to dis-assembly and cleaning to correct this problem posted on our web site at: www.ccl-la.com Click on the printer repair page and the the HP link. The fix should take about 30 minutes to do but you should be right back printing when you finish.

I hope this helps, If so please rate our solution.

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When I send a fax from my Brother Intellifax 2800, the person receiving the fax gets the fax but there is an inch and half black bar along the right side of the document. If I make a copy, the same...


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I just spent 20 min typing a detailed post why the e225 is already fixed and the e020-0081 is common and means the drumm patch sensor is dirty and then the web site erased it. Grr.

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