Question about Dell 5100cn Laser Printer

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Dell 5100cn paper not stacking in the top output tray

I have a Dell 5100cn that is having a problem with paper not stacking properly in the top output tray. Every few pages, there will be a page where the bottom of the page hasn't fallen completely into the output paper stack and the top of the next page will hit it and push that page off the printer or make it not stack neatly. Is it a problem with the rollers (possibly the set of rollers at the output tray) ? If so, what is the part # to order?

Thanks !!!

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Hi mcres,

I believe that I addressed this issue on the repeat post you made on 10/27/2008.

the following is the answer I posted there



I am attaching a photo for reference of the outer duplexer assembly of the 5100 printer.

Dell 5100cn paper not stacking in the top output t - 9b26aca.jpg
This the area just to the right of the yellow arrow is what moves the paper from the exit of the fuser to the top output bin. ( it also brings the paper back in when duplexing ).

Those are the rollers that I believe you are questioning, however, this unit is an assembly, and those rollers are not replaceable.

I can tell you however, that I have never had a situation that required those rollers to be changed.

What I would suggest is that you clean the rollers with a lint free cloth and rubbing alcohol.

Also check the printer while printing and try to observe that it is not actually the front edge of the paper coming out getting hung up on something ( even a small bur on the plastic ) that may be preventing it from exiting all the way.

Posted on Oct 31, 2008

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When I send something to print the right hand side of the paper comes out all crumpled up, as if there is something stuck that it can not pass. I have looked in the printer but can't see anything. When...


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Hi MCRES,

I am attaching a photo for reference of the outer duplexer assembly of the 5100 printer.

00dec72.jpg
This the area just to the right of the yellow arrow is what moves the paper from the exit of the fuser to the top output bin. ( it also brings the paper back in when duplexing ).

Those are the rollers that I believe you are questioning, however, this unit is an assembly, and those rollers are not replaceable.

I can tell you however, that I have never had a situation that required those rollers to be changed.

What I would suggest is that you clean the rollers with a lint free cloth and rubbing alcohol.

Also check the printer while printing and try to observe that it is not actually the front edge of the paper coming out getting hung up on something ( even a small bur on the plastic ) that may be preventing it from exiting all the way.

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