Question about Dyson Ball DC24 Bagless Upright Vacuum

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Dc24 no power to the brush motor

No power to the brush motor

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

Your DC24 is equipped with a safety device which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset it, as shown in the video below.

This should resolve the issue, but for any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Posted on Feb 13, 2012

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Posted on Jan 02, 2017

jowen75
  • 5 Answers

SOURCE: just purchased this Dyson dc24

When you removed the brush roller dod you examine the end of the actual roller that is opposite from the removal opening. There is a gear that the roller fits over that may have gotten stripped when it became tangled. Check that the gear has not rounded off and look inside the roller bar to see if the area where the gear fits into may have gotten stripped as well. You might try to operate the vacuum without the roller brush installed for a few seconds just to see if the gear turns. When I say gear, it is actually a somall "post" about 1-2" long that the roller brush fits over. Hope this helps!

Posted on Jan 03, 2011

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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    To turn off the brush bar, just press the silver brush control switch located next to the red on/off switch. Press it a second time to turn the brush bar back on.

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    I hope this helps, but if you'd like any further advice you're welcome to contact our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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