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Dyson dc14 brush won't spin

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Liz thank you so much for the quick fix. Moving the carpet/floor knob a few times reset the belt. My method of slamming it against the dresser did not produce the desired results.

Posted on Mar 18, 2016

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Posted on Jan 02, 2017

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SOURCE: My dyson dc14 not sucking only from the hose

Hi- I have the same problem: suction fine, but the brushbar was not spinning. I went 1st to the Dyson site and went thru their troubleshooting guide and I'd done all those things, so I called Dyson (1-866-MY DYSON in the USA) and they walked me thru a very simple solution.

What worked was to "rest" the bare floor/carpet adjustment, and it's very easy! You do this by clicking the carpet to bare floor adjustment back and forth at least 5 times. Make sure when you end it's on carpet. Then tilt it back all the way from the upright position so it's flat on the floor and turn it onto it's left side. The carpet indicator should be below the word carpet. THAT WAS IT! As soon as I turned it on again, the brush bar is spinning great! I wish I could tell you right now how well it picks up, but unfortunately I took out the filter and rinsed it, so I have to wait until tomorrow to **** anything up. However, I'm sure it will work now that the brush bar is moving. Like I said, the suction was fine.

Just as an FYI--If you call, they will have you try other things to rule out other problems 1st. I had already done all the things suggested in their troubleshooting guide on their site and the only additional thing they asked me to try was to turn it on and tilt it back as though you are going to vacuum and make sure the suction from the top tube had stopped, as it normally does, and mine did.

Hope this helps!

Liz

Posted on Oct 28, 2008

  • 3 Answers

SOURCE: Dyson DC14 Brush Bar won't turn

You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.

Posted on Oct 10, 2009

geordie rob
  • 7 Answers

SOURCE: roller brush is not turning on a dyson DC14

http://www.dyson.co.uk/support/help.asp?product=DC07-SY&article=527
here's a link that might help
good luck

Posted on Dec 29, 2008

  • 1 Answer

SOURCE: the brush on my dyson dc14 animal will not rotate

You probably have a broken belt. You need to take the plate off the bottom and see if the belt is broken. If so, contact Dyson (1-866-693-9766) to get another belt.

Posted on Apr 26, 2009

Vac Belts
  • 701 Answers

SOURCE: brush not turning

The belt doesn't have to be broken to be non-functioning. If the belt is intact but stretched it won't turn the brush. You can get belts here:

Dyson DC14 Belts

Posted on Feb 16, 2010

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2 Answers

Dyson DC14 reset button location


go to http://content.dyson.com/support/?basketTotal=0.00&basketQty=0&logged=false
proceed with your models, and see videos or troubleshooting or video for to se the reset button.
God bless you

Aug 02, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

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How do I replace the belt on my dysonDC14


Hi Margaret,

If your DC14 is a model without brush control, please follow this online guide to check everything is correct with the brushbar, and to replace the belt:

http://support.dyson.co.uk/support/dc14/dc14-origin-iron/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating1/soleplate-removal

However, if your machine is a model with the brush control feature, you won't be able to replace the belt yourself. If your machine has brush control and the brushbar is not rotating, please follow this guide to resolve this:

http://support.dyson.co.uk/support/dc14/dc14-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-turn-with-the-power-on

If you'd like any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help.

Best wishes,

Jack
Dyson Online Customer Support

Jan 06, 2012 | Dyson Vacuums

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Why doesn't the Dyson work at base with brushes


Hi Barbara,

I'm sorry to hear you're having difficulties with your DC14. If your machine has suction through the wand, but not through the cleaner head, it's likely that there's a blockage somewhere in the cleaner head. The filter may also need a wash.

The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=622&product=DC14-ANIMAL_US

This should resolve the issue - however, if you'd like further assistance, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US) so we can help.

Kind regards,

Jack
Dyson Online Customer Support

Nov 14, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

My Dyson DC14 Animal brush stopped spinning after I cleaned out the hair on the brush. I took everything apart thinking something got stuck, and nothing was found. I took off the grey floor attachment and...


Hi there,

I'm sorry to hear you're having difficulties with your DC14. If you haven't already got in contact with us directly, I'd encourage you to do so. One of our experts will be happy to run through some troubleshooting over the phone with you to identify the cause of the issue you're experiencing, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Sep 04, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

My brush doesn't spin.


Hi there,

DC14 models equipped with the brush control feature use a clutch which does not require replacement belts. If your DC14 is a model with brush control, recline the cleaner into the vacuuming position, and check that you have the brush control set to 'Carpets'. If the brushbar isn't rotating, please get in touch with us directly using the details provided below.

If your DC14 is a model without the brush control feature, you can find out how to replace the belt in our online guide:

http://www.dyson.co.uk/support/help.asp?article=631&product=DC14-SY-STD


For further assistance, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you to establish the cause of the issue, and will be able to recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Sep 01, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Dyson won't roll over carpet smoothly


Hi there,

Sorry to hear you're having difficulties using your DC14 on this particular carpet. It might help to check you have your brush control adjusted to the correct setting - you can find out how to do this in the user guide supplied with your cleaner. In case you don't have this to hand, here's an online copy:

http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf

It's also a good idea to follow the steps shown in our online support guide, to check that the soleplate is correctly fitted, and that there are no blockages in the cleaner head:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

You may wish to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Aug 13, 2011 | Dyson DC14 Telescope Reach All Floors...

1 Answer

Brush inside main head doesn't spin, and stops spinning immediately after prompting it to spin. seems like the motor stop turning brush, however when i open main head and cover suction hole for a...


Hi there,

Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

Jul 13, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

The belt on my Dyson DC14 will not turn. How much will you charge to change the belt.


Hi there,

Sorry to hear you're experiencing a problem with your Dyson. If your DC14 doesn't have a Brush Control option, you should be able to replace the belt yourself - you can find out how to do this here:

http://www.dyson.co.uk/support/help.asp?article=635&product=DC14-SY-STD

If your DC14 has a Brush Control, try checking for and removing anything blocking the brush bar. You can find out how to do this here:

http://www.dyson.co.uk/support/help.asp?article=668&product=DC14-ANIMAL

If you require further assistance, please get in touch with us free, on 08002980298, or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Feb 26, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

On the DC14 the brush bar is not spinning. The belt is still attached and there is suction. Any ideas ?


Even though the belt is intact it can still be stretched and worn and that would cause the brush to not turn. Here is the belt you need:

Dyson DC14 Belt

Feb 09, 2010 | Dyson DC14 All floors Bagless Upright...

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