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Inter-tel ECX 1000

At this time we do not have a receptionist at the front desk, so when an employee is talking on line one, they are unable to pick up line 2 when it rings. Would you please help.

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You definitely can do this with a ECX feature set if you program the lines on the keys. You've got to program "Button Hopping" off in the system this automatically puts the first call on system hold when you press the line key for the second incoming call.
I don't think there's a limit to how many you can have on hold.

Posted on Apr 17, 2009

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