I have an All-in-one Cannon MX340 and can't seem to recognize my cartridges when I changed, but someone suggested to go through the printer's software to do cleaning of the nozzles and the alignment tests, and to turn it off for a while then back on, I started with the off option, waited about 20' then ran the cleaning process through the software, I think I'll have to change my cartridges at this point because I had the problem for a few months and never found time to deal with it, but try that since your cartridges are new and see how it works.
I started by opening the devices/printers from the start menu, then opening by double clicking on the problem printer the closest thing I found was the "solutions menu" then I clicked "settings or find solutions" item at which point I could see 4 options: diagnose and repair, setting, status, & troubleshooting; I went for status because it showed a color graph, but settings also had a maintenance tab for ink settings.
Hope you find your answer, good luck.
1. Look at the indicator light on your Lexmark printer.
You'll need to replace ink cartridges when the light flashes or turns red
instead of the standard green.
2. Purchase Lexmark ink cartridges. You can buy the brand
name or purchase a generic version that is compatible with your printer. You
can shop for low cost ink cartridges from ABC Ink.
3. Remove the old cartridges from your printer. Grip the
sides of the Lexmark ink cartridges and pull it out. Dispose of the ink
cartridges in a recycle program like the one at Staples or save the cartridges
for refill.
4. Install the new ink cartridges after removing the
protective tabs. Avoid touching the IC chip when installing the new Lexmark ink
cartridges. Replace the cover of the printer.
5. Allow the Lexmark printer to run a nozzle test. Print
several pages with the new ink cartridges to make sure you installed the ink
cartridges correctly. The indicator light should return to a solid green color.
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