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I am not familiar with your model of cooker but I assume it is a gas cooker.
Gas cookers have safety devices in the oven and grill the hob rings do not need. I speculate even the domestic oven hasn't escaped the interference from the electronics industry and I expect the aforementioned safety devices depend on (low voltage) electronics and electronics depend on electricity - that the lights aren't working would suggest there is no (low voltage) electricity.
Even in the case of an electric oven the thermostat could be electronic and need (low voltage) electricity to work.
Claire. Have you checked the cooker supply switch? (Usually on the wall near the cooker) If it has a neon light is this on? If not or no neon check the circuit fuse/mcb in the fuseboard. Allan Pointer.
I would suggest the wrong wires were cut off and joined. If the ground wire touches the power wire a fuse or circuit breaker will blow.. Before you do anything more make sure the curcuit breaker is not blown. If it is reset it and turn the cooker back on. If the breaker blows again then it is wired wrong.
Hi guess you would have got your cooker fixed or replaced by now but I thought I would comment as we have had the same problem.
First I checked the bulb inside the cooker to see if there was a fault but the bulb was intact, I then checked the cooker over visually inspecting suspect broken parts I noticed the Thermosat control (3rd in from left hand side) wasn't turning properly so I ordered a new one. Couple days later it arrives and I remove the old switch and replace (very simple task) once the cooker is apart I get it all back together and it still doesn't work. So I grab my multi tester and perform a continuity test on the elements which proved to be normal range (43ohms was the reading). I was stumped. I began checking the whole cooker wiring and checking everywhere for a fault. After some time I notice a abnormality inside the main cooker control (2nd from the left hand side). Under closer inspection I realise one of the brass pins and spring has dislodged and no longer giving an electical connection. After ordering a new switch I stripped the old one and replace the pin and spring and rebuilt for a temporary fix. Rebuild the cooker and hey presto it works. Couple days later new switch arrives so I changed them over. Touch wood nothing else goes wrong but there's not much to them once they are apart.
Yes most likely it is the element if the fan is still working.
First switch off the power to the cooker. You have to remove the back panel fom the back of the cooker which will give you access to the heating element, disconnect the wires and undo the retaining screws.
Remove the old element and fit the new, reconnect and it should be fixed.
it will have nothing to do with the supply, although it does sound as though he could have done a better job. if the appliances are brand new get Zanussi out to it. shame on the guy for not checking that they worked as they should. hope this helps.