Question about Computers & Internet
RE: the Premium Question test
Can you log in with a different or borrowed board name and visit:
to see all the input?
As you stated that you can only see one response at a time and then not go back to a previous solution: Do we like this paradigm? No. Quite frankly, I don't. This detracts the customer from the crowd sourcing model in the long run.
I believe the impetus to make change so the system is as it is now, was to deal with those experts who:
1.) were possibly using more than one board name to post
2.) experts who were quick posting with a one liner (not a valid assumption, as some problems require we ask for a model name, etc.)
3) experts using Place Holding techniques, similar to number 2
At the very least, the customer could have on a second page/tab screen or a pop up with a list of responding experts that are a link to that experts response. This would allow for 'going back' and re-rating an expert.
So, if the initial initiative was to calm down the waters for the customer so it appeared less overwhelming to them... this effort failed in part. That part being what I just wrote above.
To reiterate, giving the customer a flowing list of experts as links to their posts with the chance to in fact 'go back' to an expert and re-rate an expert, would be the single most change, for the better and have the most impact.
I won't go into details here, but programming a new window pop up or open a second tab or even initiate a floating frame on screen is not a difficult thing to do in web page script programming. You could get half a dozen of us volunteer to write the code for you.
We are all looking forward to the screen shots and the conclusive summary.
I already have that page, courtesy of robotek, and varpun not pretty, but it shows all the input. Now, I am just waiting on the premium support folks to respond to my enquiry, as the buyer of the session..
Posted on Oct 23, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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