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Paper getting jammed when rotate sort

We have a e-studio 233 and when we try to set the machine to rotate-sort the paper from the lt-r drawer gets jammed in the machine. Is the paper even suppossed to come from there when we have it set on lt ?
This is the second time this has done this and the first time we had to call a service guy out and he pushed some buttons and it worked right but with 25 people using the copier I need to know how to fix this when they mess it up.
Thanks!

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To clarify LT and LT-R are both 8 1/2" x 11", most models of Toshiba will ask what size paper are in the drawer when they are open and shut,. if you have LT paper (landscape) in a drawer, but tell the machine it is LT-R (portrait) when it tries to feed it will jam because it "senses" you are missing 2 1/2" of paper. So make sure your settings are correct, in my experience this is 90% of the jamming issues on Toshibas. Rotate sort uses both drawers to interleave the LT & LT-R into "stacks" so they must be opposite directions but corresponding to correct direction (portrait, landscape)

Posted on Aug 05, 2009

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