Question about Whirlpool MH2155XP Microwave Oven

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Microwave malfunction Microwave operation light and sound appear normal, but no cooking takes place. My microwave gave the appearance that it was working (lights and motor running) but it wouldn't heat anything. I took it to a repair shop (who had it for 9 months). When I first took it in, they said it was the magnetron tube and diode (which is what I found to be true on the internet). Since it took so long to fix, I started calling whirlpool daily. Now the repair place called and said they changed the magnetron tube and diode (which had a "bad spot" on it) but it didn't fix it so now they said the power transformer and capacitor need to be changed (for another couple hundred $$) - Does this sound correct?

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Wow. A shocking tale...

It sounds to me like they're guessing ("shotgunning" as it's called) and don't have a clue how a microwave works or how to fix one.

They can't possibly be a Whirlpool-authorized service center can they?!

They apparently replaced two parts that did not fix it, so they should not charge you for those parts, or they should put your old parts back in. What are the odds they would have them still?

If you've not paid them any (or much) money, I would tell them to keep the oven and buy yourself a new one.

If you have paid them anything, I would insist on a full refund and your microwave back with all your original parts (if available).

If you hired someone to paint your house, and they only painted your window panes, should you pay them for the labor or the paint??

But to be honest, I would not trust this shop as far as I could thrown it. If you do get this oven out of the shop, the next servicer may find a whole lot of bad parts all of a sudden... Know what I mean?

If they give you any more trouble, I would go straight to your State Attorney General's Web site and file a complaint with their consumer protection division (or at least threaten the shop with this action).

A State government's Web site is at or where xx is replaced with your Stat's official two-letter abbreviation.

Good luck.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Oct 24, 2008


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