Question about HP Officejet 5610 All-In-One InkJet Printer

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Missing .Net Framework: v1.1,3705

When trying view my scan through HP Image Zone I get this Message.(To run this application you first must install one of the following verisons .Net Framwork; v1.1, 3705. Contact your application publisher for instructions about obtaining the appropriate versionof the .Net Framework .

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  • 32 Answers

Hi tmtburke,

with a post date of 10/23/08, this is possibly no longer an issue for you, but if you run into it again... here are a couple links from HP's support site that might be helpful:

if you're running Linux:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu00658&cc=us&lc=en&dlc=en&product=441125

if you're getting .Net errors during installs:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292756&cc=us&lc=en&dlc=en&product=441125

nice gen. info for FAQs from Customer Care:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01506815&cc=us&lc=en&dlc=en&product=441125

and a gen. info link for support for your product:
http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&dlc=en&cc=us&docname=c01506815&product=441125&

PS - Note: If you try to go to this link from a site overseas and the web page will not come up, try adding "amp;" after each "&" in the URL.
hope this helps as a future ref.
- JW50

Posted on Nov 04, 2008

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My hp scanjet 2400 stops at warming up then shows unexpected error. please help


Try connecting it on direct wall outlet.Not a surge protector or power strip

Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.
  1. Click Start , point to Settings , and then click Control Panel .
  2. Click Add/Remove Programs .
  3. In the list of programs that displays, look for the following entries:
    • HP Image Zone
    • HP Photo and Imaging Gallery
  4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
  5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
  6. If the issue persists, try the next solution.
Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259434&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=297430


I hope you issue should be fix to lessen your frustrations.You can do it

Regards

Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

Apr 10, 2011 | Printers & Copiers

1 Answer

I am out of ink cartridges (none in the printer) but I just want to scan something...how can I do this?


You can still scan using either the command menu on the scanner or the HP software from you computer. As long as you are not trying to print, having no ink should not effect the scanning.
If you have the HP solution center software, you can open that application and pick scan a document or scan a picture.
From the PSC 1610v controls follow these directions:

Scan to an application

You can scan originals placed on the glass directly from the control panel.

1. Load the original face down on the right front corner of the glass.

User Guide 59

Use the scan features

2. In the Scan area, press Scan To.

The Scan To menu appears. The Scan To menu lists destinations, including

applications, for anything you scan. The default destination is the one you

selected the last time you used this menu.

The Scan To menu can be configured. You can designate which applications and

other destinations appear on the Scan To menu by using the HP Image Zone

software on your computer.

3. To select an application to receive the scan, press until the destination you

want appears on the control panel display, and then press Start Scan.

A preview image of the scan appears in the HP Scan window on the computer,

where you can edit it.

For more information about editing a preview image, see the onscreen HP Image

Zone Help that came with your software.

4. Make any edits to the preview image in the HP Scan window. When you have

finished, click Accept.

For more information on editing a scan in the HP Scan window, see the onscreen

HP Image Zone Help.

The HP All-in-One sends the scan to the selected application. For example, if you
chose the HP Image Zone, it automatically opens and displays the image.

If you don't have the HP solution center, you can download it from this link:
http://www.hp.com/global/us/en/consumer/digital_photography/free/software/photo-creations.html

If you found this answer helpful, please remember to leave positive feedback.

Mar 01, 2011 | HP PSC 1610v All-in-One Printer

1 Answer

How to scan


Here is the manual:

http://h10032.www1.hp.com/ctg/Manual/c00238458.pdf

Page 45 will give you the scanning instructions.

1 Load your original face down in the right front corner of the glass.

2 In the Scan area, press the Scan To button.

The Scan To menu appears, listing destinations, including applications, for

anything you scan. The default destination is whichever one you selected the last

time you used this menu. You designate which applications and other

destinations appear on the Scan To menu by using the HP Image Zone on your

computer.

3 To select an application to receive the scan, use or to select it, and then

press OK or Start Scan.

A preview image of the scan appears in the HP Scan window on the computer,

where you can edit it.

For more information about editing a preview image, see the onscreen HP Image

Zone Help that came with your software.

4 Make any edits to the preview image in the HP Scan window. When you have

finished, click Accept.

The HP all-in-one sends the scan to the selected application. For example, if you

chose the HP Image Zone software (Windows) or JPEG to HP Gallery
(Macintosh), it automatically opens and displays the image.

Jan 27, 2011 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

How do you scan an item to the computer


Use the scan features
Scanning is the process of converting text and pictures into an electronic format for
your computer. You can scan just about anything: photos, magazine articles, text
documents, and even 3D objects, as long as you are careful not to scratch the glass
on your HP All-in-One.
You can use the scanning features of your HP All-in-One to do the following:
● Scan text from an article into your word processor and quote it in a report.
● Print business cards and brochures by scanning a logo and using it in your
publishing software.
● Send photos to friends and relatives by scanning your favorite prints and
including them in e-mail messages.
● Create a photographic inventory of your house or office, or archive treasured
photos in an electronic scrapbook.
To use the scan features, your HP All-in-One and computer must be connected and
turned on. The HP All-in-One software must also be installed and running on your
computer prior to scanning. To verify that the HP All-in-One software is running on a
Windows computer, look for the HP Digital Imaging Monitor in the system tray at the
lower right side of the screen, near the time. On a Mac, the HP All-in-One software is
always running.
Note Closing the HP Windows system tray icon can cause your HP All-in-
One to lose some of its scan functionality and result in the No Connection
error message. If this happens, you can restore full functionality by restarting
your computer or by starting the HP Image Zone software.
For information on how to scan from the computer, and how to adjust, resize, rotate,
crop, and sharpen your scans, see the onscreen HP Image Zone Help that came with
your software.
This chapter contains information on: sending a scan to and from different
destinations, and adjusting the preview image.
Scan to an application
You can scan originals placed on the glass directly from the control panel.
1. Load the original face down on the right front corner of the glass.
2. Press Start Scan on the control panel.
A preview image of the scan appears in the HP Document Viewer window on
the computer, where you can edit it.
For more information on editing a preview image, see the onscreen HP Image
Zone Help
that came with your software.
3. Make any edits to the preview image in the HP Scan window. When you have
finished, click Accept.
The HP All-in-One sends the scan to the HP Image Zone software, which
automatically opens and displays the image.
User Guide 31
Scan
The HP Image Zone has many tools that you can use to edit your scanned image.
You can improve the overall image quality by adjusting the brightness, sharpness,
color tone, or saturation. You can also crop, straighten, rotate, or resize the image.
When the scanned image looks just the way you want it, you can open it in another
application, send it through e-mail, save it to a file, or print it. For more
information on using the HP Image Zone, see the onscreen HP Image Zone Help.

Aug 30, 2010 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

ERROR MESSAGE AFTER INSTALLING MY LEXMARK X6650 PRINTER


Hi. That error pops up when you're using an installation cd that runs on Microsoft .Net Framework Version 2. Unfortunately, Windows 7 doesn't have that. Make sure you don't have the Lexmark installation cd in the computer. Eject the installation cd from the computer. Restart the computer and check if problem still persists. But if there's no cd in the computer and you have tried installing the software using the cd the first time, uninstall the Lexmark software by going to Start Menu > Programs > Lexmark 6600 Series folder > Tools > Uninstall. Reboot pc. Reinstall, this time, using the same installer you downloaded from the Lexmark website only. Don't use the installation cd. Hope this fixes your problem.

Mar 15, 2010 | Lexmark X6650 4-In-One Wireless InkJet...

1 Answer

I have the officejet 6310 but cant use the scan feature, how do I get it to work


this is how you use the scanning features of your printer.
To use the scan features, the HP all-in-one and computer must be connected and turned on. The HP all-in-one software must also be installed and running on the computer prior to scanning. To verify that the HP all-in-one software is running, look for the HP all-in-one icon in the system tray at the lower-right side of the screen, near the time.
NOTE: Closing the HP Windows system tray icon can cause the HP all-in-one to lose some of its scan functionality and result in the No Connection error message. If this happens, you can restore full functionality by restarting the computer or by starting the HP Image Zone software.
For information about how to scan from the computer, and how to adjust, resize, rotate, crop, and sharpen scans, see the onscreen HP Image Zone Help that came with the software.
Scan an original
Follow these steps if the HP all-in-one is directly connected to a computer through a USB cable.

1.
Load the original face down on the right front corner of the glass.
2.
In the Scan area, press Scan To . The Scan To menu appears, listing destinations, including applications, for anything that is scanned. The default destination is whichever one was selected the last time this menu was used.
3.
To select an application to receive the scan, use the arrow buttons to highlight it and then press OK or Start Scan . A preview image of the scan appears in the HP Scan window on the computer.
4.
Make any edits to the preview image in the HP Scan window. When finished, click Accept . The HP all-in-one sends the scan to the selected application.

Send a scan to an HP Instant Share destination
Follow these steps if the HP all-in-one is directly connected to a computer through a USB cable.

1.
Load the original face down on the right-front corner of the glass or, if using the document feeder tray, in the document tray.
2.
Press Scan To on the control panel of the HP all-in-one. The Scan To menu displays.
3.
Use the Up Arrow and Down Arrow buttons to highlight HP Instant Share .
4.
Press OK or Start Scan to select the destination and scan the image. The image is scanned and sent to the selected destination.
NOTE: If an original is detected in the automatic document feeder, one or more pages are scanned. If no original is detected in the automatic document feeder, a single page is scanned from the scanner bed.
NOTE: For Windows users, the HP Image Zone software opens on the computer, and the HP Instant Share tab displays. A thumbnail of the scanned image will display in the Selection Tray. For more information on the HP Image Zone, see the onscreen HP Image Zone Help that came with the software.

Stop scanning
To stop scanning, press Cancel on the control panel.

May 16, 2009 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

I have been trying to download the drivers for Lexmark printer Z53 for a week. I've tried several times on two different computers and keep getting error "message 1603 error installing Microsofft.net...


Windows Update error code "0x643" and Windows Installer error code "1603" are generic error codes. Typically, these error codes mean that the update was not installed. These errors codes are usually caused by a corruption in the .NET Framework installation or by an inconsistency on the MSI database state.


Method 1: Manually remove and reinstall .NET Framework loadTOCNode(2, 'resolution'); To manually remove and reinstall the .NET Framework, follow these steps:
  1. Remove the .NET Framework.
    1. Click Start, and then click Control Panel.
    2. Double-click Add or Remove Programs.
    3. Note each version of the .NET Framework that is already installed on the computer. Then, uninstall all the versions of the .NET Framework.
    4. When you are prompted, restart the computer.
  2. Use the Windows Installer CleanUp Utility to clean up the MSI database state for all the versions of the .NET Framework.
    1. Download the Windows Installer CleanUp Utility. The following file is available for download from the Microsoft Download Center:
      Download the Windows Installer CleanUp Utility package now. (http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe)

      For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591 (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
    2. Install the Windows Installer CleanUp Utility as an administrator or as a user account that is a member of the local Administrators group.
    3. Click Start, point to All Programs, and then click Windows Install Cleanup.
    4. In the Windows Installer CleanUp Utility, remove all Windows Installer applications for the .NET Framework.
  3. Restart the computer.
  4. Download and then reinstall all the versions of the .NET Framework that were previously installed on the computer.

    To download the .NET Framework 1.0, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=d7158dee-a83f-4e21-b05a-009d06457787&DisplayLang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=d7158dee-a83f-4e21-b05a-009d06457787&DisplayLang=en) To download the .NET Framework 1.0 Service Pack 3, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?familyid=6978D761-4A92-4106-A9BC-83E78D4ABC5B&displaylang=en (http://www.microsoft.com/downloads/details.aspx?familyid=6978D761-4A92-4106-A9BC-83E78D4ABC5B&displaylang=en) To download the .NET Framework 1.1, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en (http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en) To download the .NET Framework 1.1 Service Pack 1, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?familyid=A8F5654F-088E-40B2-BBDB-A83353618B38&displaylang=en (http://www.microsoft.com/downloads/details.aspx?familyid=A8F5654F-088E-40B2-BBDB-A83353618B38&displaylang=en) To download the .NET Framework 2.0, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&DisplayLang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&DisplayLang=en) To download the .NET Framework 2.0 Service Pack 1, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?familyid=79BC3B77-E02C-4AD3-AACF-A7633F706BA5&displaylang=en (http://www.microsoft.com/downloads/details.aspx?familyid=79BC3B77-E02C-4AD3-AACF-A7633F706BA5&displaylang=en) To download the .NET Framework 3.0, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?familyid=10CC340B-F857-4A14-83F5-25634C3BF043&displaylang=en (http://www.microsoft.com/downloads/details.aspx?familyid=10CC340B-F857-4A14-83F5-25634C3BF043&displaylang=en) To download the .NET Framework 3.0 Service Pack 1, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?familyid=EC2CA85D-B255-4425-9E65-1E88A0BDB72A&displaylang=en (http://www.microsoft.com/downloads/details.aspx?familyid=EC2CA85D-B255-4425-9E65-1E88A0BDB72A&displaylang=en) To download the .NET Framework 3.5, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?familyid=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en (http://www.microsoft.com/downloads/details.aspx?familyid=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en)
  5. When you are prompted, restart the computer.
Note When you have reinstalled all the versions of the .NET Framework, you can use Windows Update to check for updates to the .NET Framework.

Dec 02, 2008 | Printers & Copiers

2 Answers

When I try to open HP Director, I get a FATAL ERROR message; CLR error 80004005 How can I fix this? Bob


All I can uncover is it may have something to do with the .NET Framework. My suggestion would be to uninstall the 3.0 .NET Framework through the control panel's Add or Remove Programs. (Are you running Vista? If not, you don't need 3.0)

Reboot and see if it corrects the problem.

If not, uninstall the .NET Framework 2.0. Reboot. See if it works.

Then download .NET Framework 2.0 and reinstall. (I would go through Windows Update to do this.)

Reboot. See if that corrects it.

Oct 29, 2008 | HP Printers & Copiers

1 Answer

HP PSC 1315


The user was trying to scan using HP Image Zone. It is for photos only to edit etc. Placed shortcut on desktop of Windows scanner application so he could use that.

Sep 02, 2008 | HP PSC 1315 All-In-One InkJet Printer

6 Answers

Lexmark 2500 Scanning


my lexmark 2500 scan wont work I get App4r exe problem...

Sep 04, 2007 | Lexmark All-in-One Printer with PictBridge

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