MY HP 4100 printer is picking up an extra sheet at the end of a print job & this extra sheet is stopping right before coming out. I get a paper jam error. The paper itself is not stuck & is not getting crumpled. It just stops short of coming out & this is after the actual print job is complete. I have replaced the feed roller on Tray 2 a couple of months ago & this problem just started.
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Re: Paper jam error after last page prints
This could be a mis-match of paper sizes. Example, computer could be sending an A4 page to the printer. The paper size in the could be set to Letter. Ensure the 4 paper sizes match, in the computer - the document and printer driver; in the printer (change in control panel) and paper tray (adjust the physical side and length).
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For Brother Laser Machines. Start by pulling the paper tray out a little. This allows the page that is currently feeding through the system the chance to get through without jamming causing a whole slew of other problems.
Once the printer has stopped trying to feed the pages through coming up with an error saying paper out then you can look at deleting all the print jobs in the print queue on your computer. All but the one currently being printed should disappear when you delete them. The one that is left will be errored.
Then turn your printer off for 30 seconds closing the paper tray and try to delete that last job from the queue.
If it will not go then turn your printer back on and let the last couple of pages print out. these are pages that are stuck in the system. If the print job did disappear then just turn on your printer as normal and it should be clear of any jammed printing and you don't end up with Paper Jams in the printer to clear.
That type of problem is called a phantom paper jam and is caused by the printer not picking up the paper like it should. When the print job is sent to the printer the pickup rollers turn and should grab the top sheet of paper and feed it into the printer. When the rollers get worn down and slick they can not grab the paper right so you get the error message. When you retry the rollers may be able to grab the paper and the job goes through. To correct this intermittent problem you will need to replace the pickup rollers and separation pads. This is easy to do for the end user no need to send the printer in for service. Here is a link to the roller kit needed for the HP Lasejet 2420 printer: http://www.ccl-la.com/catalog/product_info.php?products_id=304
Step 1:Check with another cartridge Step 2:Switch off the printer take out tray 2 casette, swich on the machine check while intializing the printer tray 2 pick up roller rotating?.. If its rotating check solnoid which is located right side under the main moto assembly, clean the solnoid as shown in the anap shot..fix it back. Step 3:Open right ,left & top covers.., close cartridge access door check is it driving the laser scanner shutter?, if not check the sccess door knotch broken/bend.
if a computer is trying to send a print job, a no paper situation will make the printer think the paper jammed when it tried to pick it up. Put at least one piece of paper in the tray. If a page comes out, determine what computer is generating it, and kill the print job at the computer. Then turn the printer back on and see if the error is gone.
Easier test - disconnect everything but power from the printer. have at least 1 sheet of paper in the tray. Power it up. If everything is normal, you need to track down the machine on the network that's trying to send a print job.
Paper jams can occur in the following areas
1 Top cover and toner cartridge area
2 Optional envelope feeder
3 Input tray areas
4 Optional duplexer
5 Output areas (top and rear)
6 Fuser area
Solving repeated paper jams
* Check all the paper jam locations. A piece of paper might be stuck somewhere in the printer. Even a small torn piece of paper in the printer path can cause repeated jams.
* If using a duplexer, check all areas (including under the duplexer).
* Check that paper is correctly loaded in the trays, that all three adjustments have been made, and that the trays are not overfilled. Make sure paper is under the front and back tabs.
* Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.)
* Check that all covers and doors are closed. (If a cover or door is opened during a print job, this might cause a paper jam.)
* Try printing to a different output bin.
* The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.
* If you are printing from tray 1, try reducing the size of the stack.
* If printing from the envelope feeder, make sure it is loaded correctly, pushing the bottom envelopes in slightly farther than the top envelopes.
* If you are printing small sizes, feed paper short edge first.
* Turn over the stack of paper in the tray. Also try rotating the paper 180°.
* Check the characteristics of the media you are using. Use only paper that meets HP specifications (see the online user guide for paper specifications). Try using different paper to see if the problem goes away. Do not use curled, deformed, damaged, or
* Avoid using paper that has already been used in a printer or copier.
* Do not print on both sides of envelopes or transparencies.
* Print only on full sheets of labels and do not print on both sides of label sheets.
* Check that the power supplied to the printer is steady and meets printer specifications (see the online user guide for printer specifications).
* Clean the printer (see the online user guide procedures).
Hope this helps.
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According to the LexMark support page, this is most often related to not getting the print cartridge assembly properly positioned. (Left and right sides not fully in place). Another possible source is paper in the output tray when using the double sided printing feature. (This leads to grabbing an extra sheet when it tries to retrieve the paper to print the second side. Paper stock thickness will change the number of pages printed before this happens.).
. Switch off the
printer and disconnect the power supply. Allow any residual charge
inside the all-in-one printer to dissipate before putting your hands or
any metal tools inside the chassis.
2. Pin down the exact
location of the jam. The 3 hot spots for a jam are before a sheet
completely leaves the paper tray, anywhere between the feed tray and
print carriage or between the print carriage and output tray.
3. Take off the front
paper tray if the sheet jammed while still in the front area of the
printer. If here, you should be able to see most of the paper.
4. Pull the sheet with
both hands and steady pressure. Do not tug as you might rip the paper,
leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
6. Use the carriage
access door to get at a jam further inside the printer. You may need to
remove the print carriage to get to the jam.
7. Replace all parts and
return any access panels to their closed and locked positions. Plug
your printer back in and flip the power switch.
Hi! I have the same issue. The only solution I still use: select print from document with no paper in the hp's feeder. Let the printer go on "paper out" message, now put the paper into the feeder and press the print button on the printer. Success!