Question about Xerox DocuColor 12 Printer

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Error Code - 9-343 on Doc 12

I am getting a system fault on my Doc 12. The code is 9-343. When I turn it on there is the sound of a clutch grinding. It grinds twice for 1 second each and then I get this error code. The sound comes from the left side odf the machine.

I am looking for help on this issue and someone who can service it in the Toronto Ontario area. Any help would be appreciated. Thank you

amckay@kcbgraphics.com

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It seems you have problem in sensor ...........

change the FD interlock......

Posted on Oct 23, 2008

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That means , second BTR is not in contact with transfer belt. Open front door and pull out paper transport and check that is everything OK with black roll and her assembly.Check sensors for dirt,and gears for damage.If You have used one ,replace it

Posted on Oct 23, 2008

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Try to unplug the unit for 30 min and then plug it back and check if your the same problem :

TO get service in your area please call:1-800-835-6100

Good luck...

Posted on Oct 23, 2008

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Try changing the FD interlock SW. Also check if the gears on the 2nd BTR are having good contact with the clutch. If still no difference, replace the 2nd BTR clutch

Posted on Oct 23, 2008

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Code: Meaning:
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