Question about Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum

1 Answer

Not picking anything up

The brush spins but it not picking anything up and it sounds very loud. If I use another attachment it works fine it's just the brush attachment that is having the problem.

Posted by Anonymous on

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC11. From your description of the issue, it sounds as if you may have a blockage in the turbinehead. To check for and remove any blockages, please follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc11/dc11-all-floors/maintaining-your-dyson-machine/how-to-remove-a-blockage/from-the-turbine-head/turbine-head-maintenance

This should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 24, 2012

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6 Suggested Answers

6ya6ya
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Hi,
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
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Posted on Jan 02, 2017

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chrispurs1
  • 372 Answers

SOURCE: Suction not working in upright

Hi.

You will have A blockage in either the wand or hose, completely remove them from machine the hose unclips at the bottom back of machine,
Now switch machine on with this removed if machine sounds ok then remove the blockage from hose or wand.

If machine still poor suction & noisey with hose & wand removed check the (U) shaped inspection port for blockages.

Let me know how you get on.

http://dysonmanuals.llc.nu/index.htm

Posted on May 18, 2008

SUPERMAN_B_1
  • 294 Answers

SOURCE: the brush on my Dyson DC-14 wont spin

hello, have you checked to make sure you have nothing wraped around the brushes ? also it sounds like your belt needs to be replaced.

Posted on Mar 31, 2009

pocketspy
  • 20 Answers

SOURCE: Sweeper Brush doesn't turn.

Could be that too much hair, string, or long fibers have been collecting around the roller. Remove it and clean it off. Also check the duct behind roller that goes up into the connection hose. Ther most likely is some sort of blockage.

Posted on Nov 20, 2009

Vac Belts
  • 701 Answers

SOURCE: i have a dyson - bought it 3 yrs. ago and the

Don't worry it's probably just that the belt has broken or stretched. Your actually supposed to change them yearly. So if its been three years thats probably the case. Here is a link to the belt you need and a manual with instrutions:

Dyson DC07 Belt and Manual

Posted on Nov 29, 2009

  • 6 Answers

SOURCE: the roller brush is no

Possibly, the belt is broken or stretched out. Whatever the case may be, you will likely have to take it to the shop to get it fixed. Or at least if they didn't change the design of this model since I bought mine you will. They did something really stupid with this model. It's almost impossible to change the belt. You literally have to take most of the machine apart and then you need a took called a belt puller that you have to order online. Massive pain. Bite the bullet and take it to a shop. They'll probably charge you an arm and a leg but it's probably worth it with such an expensive vac.

Maybe get the estimate before they do any actual work. Just ask them to give you a price on what they think it will cost.

Posted on Aug 16, 2010

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