Question about Canon Pixma Pro9500 MARK II InkJet Photo Printer
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Posted on Jan 02, 2017
SOURCE: error code 5C00
Error code 5C00 refers to a purge unit error. This is a service call error and requires that the printer be taken into a canon authorized service facility for diagnostic and proper repair.
Posted on May 28, 2009
Canon has a decent trouble shooting guide for this model:
Click on the Step-by-Step Troubleshooting link under Tech Support
Unfortunately it does not give any possible solutions for blinking lights.
The user guide on the other hand does.
You can download this under Downloads -> Product / Software Manuals
Here is a summary of what the flashing lights could mean:
Two flashes: Out of paper or paper feed error
Reload the paper correctly and press the RESUME/CANCEL button.
Three flashes: Paper jam
If paper has jammed in the printer, clear the jam, reload the paper in the printer correctly and press the RESUME/CANCEL button.
See Paper Jams
Six flashes: No print head installed
Install a print head.
Seven flashes: Print head is defective
Contact the Customer Care Center.
Eight flashes: Waste ink tank almost full
Ink used for cleaning is absorbed in the waste ink absorber placed in the printer. Eight flashes indicate that the waste ink absorber is nearly full. Press the RESUME/CANCEL button to cancel the error so that you can continue printing.
If this error occurs, replacement of the waste ink absorber and maintenance of the printer are required. Canon recommends to contact the Customer Care Center as soon as possible. Once the waste ink absorber becomes completely full, printing will no longer be possible.
Nine flashes: Ink tank is not installed properly
Open the print head cover and press the button of the ink tank and reinstall the ink tank properly.
Ten flashes: Battery level is low
Charge the battery. For details on how to charge the battery, refer to the manual supplied with the battery.
Eleven flashes: A specified period of time has lapsed without receiving a response from the digital camera or digital video camcorder / The digital camera or digital video camcorder connected is not compatible with this printer
Disconnect the camera cable, press the printer's RESUME/CANCEL button and reconnect the cable.
If the error is still unresolved, there is a possibility that you are using a digital camera or digital video camcorder that is not supported by this printer. Use digital cameras or digital video camcorders that are compatible with this printer.
POWER lamp flashes alternate green and orange:
An error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it about 10 minutes.
If the problem remains, contact the Customer Care Center.
Posted on Jun 19, 2009
1. Turn off printer
2. Hold down Resume button and press Power button.
3. Keep holding down Power button and let Resume button go.
4. Press Resume button 2 times then let BOTH buttons go.
5. Green lights will flash and then stop blinking.
6. When green lights are solid, press the Resume button 4 times.
7. Press the Power button and the printer should turn off, if not, press the Power button once more.
8. Your printer should respond as normal.
Posted on Feb 13, 2010
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