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This error means that you have scaner trouble, most likely the scaner is stucked, or the main logic pcb is faulty. Try to remove copy glass and manually walk the scaner few times and put him in left position, grease it. If doesnt help, the best way is to buy new printer.Logic board is too expensive for repair.
Open the left cover. Then grasp the green tab at the back of each LED unit, sowly pull the tab in and out about the width of the printer 4 to 5 times. This will clean the LED units. You can also use the wire cleaners at the top of each LED unit. For more details consult the operation guide page 3-12.
start - program- lixmark scaner- click on it-the diloge window for scaner apper choice the dip as300 or more put 300 is good then choice the jpg for hoto to be very easy when you have save the photo make prevew for the picture the scaner will make scanning for the picture in the glass then will apper on you moniter computer select the part you want scanning by mouse then click scan when finish save it .make sure you instull the scaner in your computer good.
This might refer to your scanner assy being locked. The scanner assy is the unit under the glass that scans your document prior to copying it. Look inside the cavity where you pick up your completed copies. Look at the upper left corner and see if there is a knob there. If there is, make sure it is in the completely unlocked position.
KIMA7 and GUEST:
You have to service the scaner craddle if U want to, or replace it with a new part.
The noise is because the scaner cannot align. Under the front panel - under the glass is a white strip that should be read by the scaner in order to calibrate (find the right limit).
If there is some dust on the craddle mirrors or if the CCD sensor is fault, then the craddle wants to go beyond the right limit of the chasis - then the noise apears.
The mirrors and the lens should be cleaned, then if this noise is still there, you should replace the craddle.
In Romania there is no service part available for this printer, there is only the Unit Exchange solution. Very expensive.
Lillouie - If U have reinstalled the AIO with a new driver, you should have a list of scaners that you can select. 2 mabye.
Try from a Word doc to insert picture from scaner/camera and U'll see that there are more than one scaner in that scrolling list.
If this isn't so. Uninstall the hole printing solution from HP, then install it from clean..