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CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
On the front of the CD tray you will see a small pin hole, take a pin or fine screwdriver and insert it until you hear click, the loading bay should pop open and pull out. Take a can of compressed air and blow inside to remove any dirt that may linger.
Hello there is no problem with the driver of your CD rom the problem is in your CD rom. Try to clean your cd rom with a piece of clean cotton. Gentle rub the cotton on the lens of your CD rom, then try to insert a cd if the problem is still there clean it again and again. If does not get by cleaning it is good to be checked by a electronic technician because maybe the lens have a problem or may need an adjustment to the lens of your CD ROm. In ejecting your cd rom there is a problem with your cd rom microswitch which is located inside your CD rom or the trigger of the microswitch is miss align. Hope this can help..
There is a pin hole in front of the tray door, put a fine screwdriver or needle in the hole push it in until you hear a click and it should pop open, pull the draw all the way, open until it stops, look under the tray you should see a small black belt "loading belt" if it's okay the loading motor is bad, The CD ROM driver needs to be replaced.
When you turn on the unit the cd draw seams to open. I hear it making a noise like if it is trying to get ready to play. When you shut the draw it won't play, change tracts, or the disc thing to put in more disc wont work. Someone please help me
Your CD-ROM may still be functional. The tray may just be stuck, instead of broken. First let's remove the CD.
Get a large paperclip and bend the end out straight. Look for a tiny hole underneath the CDS tray. Push the end of the paperclip into it, and it should open the CD tray a little. Then pull it out the rest of the way and get your CD out. Then try pushing the eject button on the CD-ROM to get the tray to go back in. It may take several trys. If that does not work push the tray in, slowly. Then try the eject button again. I hope that works.
If it does not you can continue to use the CD of course (lots of CD-ROMs have paperclips hanging out of them. And I've seen the problem go away, occasionally, after continued opening and pushing back the tray.
you can get the disc out by inserting a pin in the small hole on the cd draw, but when this happens it means the laser is failing to read the disc and the cdrom is failing, unfortunately the cdrom cannot be changed in the acer notebooks.