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It sounds like a warranty issue if you bought it new. I checked the internet and this seems to be a budget juicer. I had the Jack La Lane model and fortunately the base unit (motor) was replaceable, however I concluded it was such because it wasn't heavy duty and they made money off it failing after a year. These are my personal feelings that you should look at a better model and of course you will pay more for the quality.
If there is not a flaw in the product itself it could be a problem with assembly or that the locking bar is not locked in place properly. The juicer will not operate if the locking bar does not click in to place in to the grooves on both sides of the lid.
Jack LaLanne has several HowTo videos posted that would be worth reviewing:
If you are unable to lock the locking bar in place it suggests that some other component has not been installed in the correct position. Review the assembly instructions to make sure all pieces are properly positioned.
If this is the Jack La Laine one, I have a manual at home and am willing to scan dissassemling instructions and fax them to you. You can email me at email@example.com Give me to the weekend to get it together for you.