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Key turns but doesn;t engage the deadbolt - Kwikset Locks & Locksmithing

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Posted on Jan 02, 2017

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SOURCE: Key will not turn on deadbolt

The pins are probably frozen. Spray some w/d in lock, then try with key, keep repeating till key turns, this should free up lock. Dirt and moisture gets in lock cyl and gets gummed up. You could also remove handle and have locksmith take apart and clean, they will then use graphite instead of w/d wich attracts dirt.

Posted on Jul 20, 2009

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SOURCE: Kwikset Smart Key Deadbolt Won't Unlock

I have the exact same problem! Any solution would be appreciated.

Posted on Jan 14, 2010

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SOURCE: exterior key for deadbolt just turns around and around.

It sounds like the exterior tumbler is bad, it is less expensive to just replace the whole deadbolt than to have the tumbler repaired.

Posted on Jun 17, 2010

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1 Answer

Why won't my schlage deadbolt key go to the neutral spot in the lock position to remove the key?


You likely have the lever that goes from the outside portion of the lock through the striker/bolt assembly into the inside portion rotated into an incorrect position when you insert it into the striker/bolt assembly.

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How do I fix a Schlage deadbolt. B60 series will not unlock from the inside unless the key is inserted from the outside


With the door open, remove the interior trim (thumb turn) from the door, and using the key, turn the deadbolt to the locked position. Now re-install the thumb turn, in the locked position, and with the key removed see if you are able to unlock the deadbolt. I suspect that the tailpiece (part that sticks out of the lock cylinder and into the thumb turn) is not in the correct position.

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Schlage BE365 - How do I remove the key? It will lock/unlock door but cannot be removed from lock.


Recommend resetting the lock back to factory settings and try reprogramming. Also if you don't hold the latch while turning the key to lock/unlock the door it may not be recognizing the keys inserted and this will keep the key in place. Try that before resetting to factory just make sure you hold latch and turn key until it wont turn anymore.

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2 Answers

Double cylinder deadbolt, bolt stuck in jam


You will have to remove cylinders from both sides of door, then stick a phillips screwdriver thru the bolt and push the screwdriver toward the hinge edge of the door.Might take a bit of pressure, depending on how hard its wedged into the jam, and you might break the bolt, but thats about the only way to get it out.try to determine why it got stuck before installing new one.

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1 Answer

Schlage deadbolt installed about a month ago. The key will not turn the lock from inside but will from outside. Any suggestions?


my guess is that during installation the inside lock cylinders were 1/2 or a full rotation more in one direction than the outside cylinders. remove it from the door, assemble it and try it without installing it. If it doesn;'t work, take it back. If it's old, oil it. if that doesn't work- toss it- you've spent an hour on a $15 item.

Sep 24, 2010 | Schlage B362 605 KA4 DBL CYL DEADBOLT 4 EA...

2 Answers

Schlage deadbolt will not unlock even with the use of a key?


it sounds as though the linkage that pulls the deadbolt back has disengaged... if you undo the screws from the inside of the door and remove the manual knob there will be 2 more screws holding the key lock to the door. A thin flat bar is attached to the key lock that goes through the deadbolt and into the manual knob. This bar turns with the key, sliding the bolt on its track to lock and unlock the door. Once the lock is apart check the key in the lock to see if the bar turns when the key does. then see if there is anything that may be obstructing the deadbolt from sliding. The locks are pretty indestructible so if there is a problem it may have been from the install... perhaps the door is to wide for the lock to engage properly and the lock worked loose in the 6 months that it worked.

Jun 21, 2010 | Schlage B362 605 KA4 DBL CYL DEADBOLT 4 EA...

2 Answers

Exterior key for deadbolt just turns around and around.


It sounds like the exterior tumbler is bad, it is less expensive to just replace the whole deadbolt than to have the tumbler repaired.

Jun 15, 2010 | Kwikset Professional Door Lock...

1 Answer

Key will not turn on deadbolt


The pins are probably frozen. Spray some w/d in lock, then try with key, keep repeating till key turns, this should free up lock. Dirt and moisture gets in lock cyl and gets gummed up. You could also remove handle and have locksmith take apart and clean, they will then use graphite instead of w/d wich attracts dirt.

Jul 20, 2009 | Locks & Locksmithing

1 Answer

New schlage deadbolt stuck in locked position


Make sure that the tang from the lock side actually engage the mechanism in other side of the door. If the tang is too short or not engaged the lock will not work. Also check that the two screws connecting the lock to the other side is actually tight.

Jun 24, 2009 | Schlage B362 605 KA4 DBL CYL DEADBOLT 4 EA...

2 Answers

My key is stuck in my Kwikset deadbolt door lock


spray a little bit of oil where you insert the key turn it a couple of time to make sure it is lubricated then turn to correct location to pull out key hold cylinder in with finger key should pull out

Mar 26, 2009 | Kwikset Locks & Locksmithing

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