Question about Dyson DC25 All Floors Bagless Upright Vacuum

1 Answer

My dyson dc25 ball makes noise when turning after replacing the filter

The filter seems to be in correctly but after use the filter seems loose

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1 Answer

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  • 2,572 Answers

Hi David,

I'm sorry to hear you're having difficulties with your DC25. If you're concerned about the filter, I'd encourage you to contact us directly as we should be able to help. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call. If it's necessary to replace the filter, we should be able to do this under the terms of our 5-year guarantee, as long as the machine has been used in accordance with the terms and conditions listed in the user guide. All you need is a copy of your proof of purchase.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 10, 2012

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SOURCE: My Dyson DC25 keeps blowing off the filter within

This seems to be caused by the filter release becoming depressed during use. I have tried fixing this into the locked position with tape, but to no avail. We paid a service engineer to service the unit, but he was unable to resolve this issue.

Posted on Jul 02, 2011

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I'm sorry to hear your DC25's HEPA post filter doesn't seem to be staying in place. Once it's removed, it's important to replace it firmly, pushing it into place until you hear a click from the red locking catch:


If you're confident you've replaced the HEPA post filter securely, but it seems to be coming loose when you switch the vacuum on, please get in touch with the Dyson Customer Helpline so we can provide further assistance. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Please read this answer all the way through there is something that may be relevant (strike out 'important') at the end !

Maybe it's this
"clip that holds the filter in place and the locating lug of the access flap to gently rub together as the ball rotates and create a slight clicking noise as the appliance is moved around (though is not routinely noticed due to the motor noise)"
(from Fully Cleaned Serviced Refurbished Dyson DC25 Animal Ball Vacuum Cleaner )
stop press - I just saw this - if you do not have proper Dyson brand HEPA filters - see end of answer - you may get a loud clicking sound....
The manual tells you about removal and cleaning HEPA filter - the All floors version has one as well)
Otherwise I can only refer to Dyson support, there are various ways of contacting them given at the top right of this webpage Support forDC25 Multi Floor
(the user guide manual is downloadable from this webpage)
Sounds to me as if maybe there is an irregularity on the ball that is contacting the body/ball housing every time the ball does round....unfortunately this makes the ball diameter ~8cm which too small.

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Hi there, it's Jack at Dyson.

If your DC25's ball seems to get stuck, this is likely to be because the post-motor filter is out of position, and is catching on the inside of the ball shell. This is simple to resolve - the video below shows how to remove and replace the post-motor filter. Push it firmly back down into position until you hear a click from the red catch.


If for any reason you find that the issue reoccurs, the best course of action would be to contact our experts directly so we can help make sure the filter isn't damaged in any way. If it is, we can take some further details to confirm whether a replacement is covered under your Dyson guarantee.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi there, it's Jack at Dyson.

If your DC25's ball seems to be catching, it's likely the post-filter has come out of place. You can replace this as shown in the video below - make sure you press it firmly into place until you feel and hear a click from the red release catch:

I'm confident this will resolve the issue, but if you would like any further help from our experts after giving this a try, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi there,

Sorry to hear you're having difficulties with your DC25. If the Ball doesn't seem to rotate correctly, it might help to check that the post-motor filter is locked securely in place, and that the filter cover is correctly fitted.

The video below shows how to remove, wash and replace both filters - note the way in which the post-motor filter is replaced within the Ball. It should be pushed into place firmly until an audible 'click' is heard.

You should find this resolves your issue. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
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