Question about Dyson Ball HEPA Upright Bagless Vacuum - Iron/Satin Yellow

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Dyson ball bar wont spin

My bar on my Dyson ball has just stopped spinning ? It has always worked ok apart from this Thanks in advance Leigh

Posted by Anonymous on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi Leigh,

I'm sorry to hear you're having difficulties with your DC25. This machine has a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from the brushbar, you should be able to reset the machine. The easiest way to do this is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

The video below may also help. Following these steps should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


[unremark-end]-->

Posted on Feb 23, 2012

  • AskDyson
    AskDyson Feb 23, 2012

    Hi there,

    Unfortunately the video in my previous response has not embedded correctly - you can find it here:
    http://www.youtube.com/watch?v=q--faamcC...

    Best wishes,

    Jack
    Dyson Online Customer Support

×

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SOURCE: I have a Dc-25 Dyson ball,The beater bar does not

check to see if the belt is broken or loose and have a technician look at the clutch to see if its burnt out.

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SOURCE: The bar isn't turning on my Dyson Ball vacuum.

Greetings from GoVacuum,

The Dyson DC15 Ball is a two motor upright vacuum. Most other uprights use just a single motor that controls the suction on one end, and the roller brush on the other end.

The Dyson however is different. The DC15 has two motors, one dedicated to suction, the other dedicated to running the roller brush. You should first check to make sure that you in fact have turned on the lower motor for the carpet setting. There are two switches right next to each other, one is for the suction, the other for the roller brush, make sure both switches are turned to the on position.

If both are in the on posistion, and the brushes still don't come on, the machine also has a reset switch for the lower motor. This is here to help protect the belt from burning if something gets stuck in the vacuum while it's on. There is a little red reset button on the top of the roller brush housing (I believe on this model it's on the left side of the brush if you were vacuuming), try pressing this red reset switch.

If neither one of these suggestions fixes your machine, I would personally return the vacuum to where you bought it. There's no reason that it should not work right out of the box, and this may mean that the machine was damaged in shipping.

If you'd like some further help, please let me know by entering a clarification request to these suggestions, and I'd be more then happy to try and diagnosis this further with you.

Was this helpful to you? If so, please be sure to rate the repair tip as helpful, this will help me out a lot. I really appreciate it.

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GoVacuum

Posted on Mar 20, 2010

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Dysonteam
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SOURCE: dyson ball dc24 the brush bar is not turning

Hi its Darran at Dyson.

With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, the brush bar should start turning.

If this doesn't rsolve the problem, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

Dysonteam
  • 167 Answers

SOURCE: the brush bar wont spin on my dyson dc 25... i

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Posted on Apr 22, 2010

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I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

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