Computer appears locked up by previous owner, the seller. At startup I have a press F2 or F12 to enter multiboot. I do neither and it prompts for a password. I assume this is set by owner but have different explanations. I intend to open her up and remove CMOS battery. If all else fails I resell on eBay and cut my losses. Packard Bell do not respond to help. I am desktop savvy but laptops are not my game. Opening it seems to be a hurlde to cross. Help very much appreciated.
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try press f5 when system is starting up then go safe mode, then try to restore your system to earlier setting with system restore. system restore is located on start/accesories/systemtools/system restore.
Just removing the battery briefly may not reset CMOS. Look for jumpers near the battery clip and if there are some, remove the battery, short any jumpers nearby.
Failing jumpers, I would suggest leaving it without battery for at least a day; some are using 'supercapacitors' and a battery.
Opening a laptop case can be daunting; be advised that after you have removed any screws from the under- & back-side, the mating plastic parts may still have molded parts that will need to be popped apart.
If the slits between the mating parts will accommodate it, an old credit card will sometimes avoid damage to the plastic, otherwise a putty (or spackle) knife will work.
Make sure you are not carrying any static charge before poking around inside; it can be a killer.
Touch any exposed sheet metal or a heatsink to equalize any charge.
Some very old Sharp PCs require a Setup Diagnostics Disk to access BIOS.
Shuttle - Glamor G-Series, D'vo, Prima P2-Series, Workstation, X Mini XPC, Surveillance
Press F2 or Del on startup.
Sony - VAIO, PCG-Series, VGN-Series
Press F1, F2 or F3 after turning on the computer.
Toshiba - Portégé, Satellite, Tecra
Press F1 or Esc after powering on to access BIOS.
The following companies are either closed for business or no longer manufacture or support mainstream computers systems so verifying the following BIOS access information is nearly impossible. I have included what I could dig up for anyone who might be interested: ARI / ALR / AST (Advantage) - Press the Ctrl+Alt+Esc or Ctrl+Alt+Del keys. Cybermax - Press the Esc key. Tandon - Press the Ctrl+Shift+Esc keys.
option f2, go into bios setup and see if the hard drive is listed or detected. Auto detect hard drive save and exit. System will reboot if the same error occurs then the hard drive master boot record is probably corrupt or the hard drive has totally failed.