Question about Bissell 1697-7 Powersteamer Pro Deluxe Vacuum

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Can anyone let me know why this machine is only putting out soap now?

When hold down the button for cleaning only soap comes out. No water. It has full suction.

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Posted on Jan 02, 2017

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  • 12 Answers

SOURCE: not dispensing water and no suction

I'm assuming the belts are OK.... Your heater is clogged. Unplug the machine and let it sit for 30 minutes. Take the handle apart, there will be a 4 inch by 8 inch metal box inside. This is the heater. Remember I said to let the machine sit for 30 minutes? If you didn't, the heater may be EXTREMELY hot!! Disconnect the two hoses going into it, and clean the metal pieces out (that the hoses connected to) with a needle or very small drill bit. You may want to remove the 6 or 8 screws holeding the heater together and remove the cover to clean it out. Reassemble and fill both tanks with VERY hot water ONLY and run the machine to rinse the entire system.

To prevent future reoccurences... use only Bissell extraction shampoos. Never put anything in the detergent tank except shampoo. (And only water in the water tank) Mixing chemicals with anything else turns the water/detergent mix to sludge. Also, when finished shampooing, put ONLY water in both tanks, and run the machine until one of the tanks run out of solution. Doing this rinses the hose lines out and prevents hardening of the solution in the heater ports.

I've fixed these machine for years. No dispensing is almost always the heater clogged.

Posted on Nov 26, 2007

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SOURCE: the machine works but the water and soap do not come out at all

spring not engaging on dispensing bottles

Posted on Mar 29, 2009

BissellCSR
  • 276 Answers

SOURCE: when button is pressed, water

Please check the following with liquid in both tanks.


- Check to see if the machine will spray through the hose with the setting on tools. If it does, the pump is fine. Continue troubleshooting.

- Check for debris on spray tips. Clean them with a soft brush (on old tooth brush works well). The spray tips may be lifted out for easier access.

- Ensure the tank lid is properly attached to the bottom of the tank. To attach this properly, remove the Water Tank from the machine. Hook the front window onto the lip of the bottom container and then allow the window with lid to cover the complete tank. Secure the latch on the back of the bottom tank to the back of the tank lid. THE TANK LID CANNOT BE ATTACHED PROPERLY IF THE BOTTOM TANK IS ALREADY INSTALLED IN THE MACHINE.
- Check the bottom of the Water Tank and the Formula Tank to make sure each has a red auto-load gasket attached. Make sure the Water Tank and the Formula Tank are seated properly. Depress the x on this gasket to ensure this depresses and release back out. Liquid from the tank should dispense.

- Remove the handle completely and re-attach. Once the handle is re-attached, re-attempt to spray.


If the machine continues to not spray, check the following:


REMOVE THE COLLECTION TANK:
• Make sure the unit is set to water rinse
• Remove the smart mix bottle and fill it with water only
• Place the smart mix bottle into the collection tank reservoir
• Run the unit and try to spray. If the machine sprays, you will be able to see the water level decreasing in the smart mix bottle and you will need to replace the bottom tank. It is possibly warped.

Posted on Nov 23, 2010

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1 Answer

Detergent doesn't dispense.


Water will clean carpets but not very well. For the best results don't put any cleanser in your machine. Soap can clogged up the lines in your machine. When you have soap dispensed or or in the water in your machine you are squirting it onto the carpet and sucking it back up at the same time...the soap and water isn't on the carpet long enough to clean well unless you keep going over the same area many times. To clean better it's really important to vacuum thoroughly going slowly in multiple directions to get as much dry, gritty soil and hair and dust out as possible, it's easy to get these soils out when the carpet is dry if your vacuum is working properly. Vacuum, vacuum, vacuum.
Get a spray bottle or sprayer and put hot tap water in it, add the cleaning solution to the hot water and spray enough on the carpets to get the face fibers damp...let the hot water solution sit on the carpets 5 or 10 minutes and then use your machine to clean and rinse the soap, water and loosened soils from the carpet fibers. Repeat if necessary. Your carpets will be cleaner because you allowed adequate dwell time for the soap and water to work on the sticky greasy soils attached to the carpet fibers and stay clean longer because the soap is rinsed out of the carpets. Your carpet cleaning machine will last longer too because the water lines, pumps, spray jets, heaters, etc can't get clogged with soap gunk if you don't put soap in it. The method I'm describing is how the best professional carpet cleaners clean carpets. Hiring a quality carpet cleaner cost more up front but the carpets may stay clean two or three times longer, saving a lot of money in the long run. If you clean your carpets using this dual process method you may do a better job with a small portable home or rented cleaner than hiring the average carpet cleaning professional who is trying to give you the lowest price.

Mar 06, 2017 | Vacuums

1 Answer

Bissell cleanview carpet cleaner


There are a few things that can cause a Bissell carpet cleaner to not dispense water. First thing to check is the belts if your machine is a Pro Heat. The flat belt goes around the motor shaft and the pump. As the motor runs it spins the pump. This is a stretch belt and stretch belts should be replaced at least once or twice per year to work properly as they will lose elasticity even if the machine has never been turned on. The first thing to check is to see if water will spray from the upholstery tool. If it sprays but you still get no water at the floor jets then check and clean the jets to insure they are not clogged. Getting water from the upholstery tool means the pump is working ok. If not, make sure the water tank and soap tank are not empty. Even if the water tank is full make sure the soap tank is full too. I would suggest NOT putting any soap in the soap tank because that is what causes most of the problems. Put plain tap water in the soap tank and try the machine again. Hold the trigger down giving it plenty of time to flush out any air bubbles and/or soap from the pump and the lines. If you still can't get any water from to the floor jets the most likely problem is the heater is clogged with mineral deposits or soap gunk. When a machine sits in the closet for months the soap in the lines coagulates and will clog things up. Which is why if you want the machine to work for a long time NEVER put soap in it. To do a better job of cleaning put your soap and hot water into a sprayer and use this solution to pre-condition the carpets. Pre-conditioning gives the soap and hot water a chance to dissolve the gunk in your carpets, then use fresh hot water in the machine to flush the soap and dirt from your carpets. Your machine will last longer and your carpets will be cleaner and stay clean longer because you rinsed out the soap. If you try this method you will be amazed how much cleaner your carpets will be.
If you need to clean the heater you will need to separate the handle assembly by removing all the screws. First make sure the machine is unplugged. You'll have to figure out which screws need to come out, it's not too tough. The heater is inside the handle. Look at how it comes apart so you will know how to put it back together. The heater is the silver metal thing with wires and hoses. Remove the screws that hold the cover on being sure not to lose any of the tiny red gaskets. Remove the cover and clean the soap or mineral deposits from the heater core, put the cover back on and put it back together and it should work fine. To keep it from getting clogged again simply make sure you use soft water if minerals were the problem and never put soap in the machine.

Oct 22, 2013 | Vacuums

1 Answer

Don't know how to use with shampoo


Best to not put shampoo in machine. Put traffic lane cleaner in sprayer with hot water, spray onto carpet after thorough vacuuming, allow cleaner to dwell 5 to 10 minutes and clean and rinse with fresh clean water in machine. For best results do NOT put shampoo in he machine even though it was designed for it. Most of the machines brought in for repairs are clogged with soap gunk. Carpets will be cleaner and stay clean longer because the soap has been rinsed out of carpet

Sep 26, 2013 | Vacuums

2 Answers

Wont spray soap


Please look at my other posts for this solution

Aug 24, 2009 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

Water will not come out when i push on trigger button. So water does not come out. I have taken it apart and cleaned it. The problem seems to be in the triggerI push on the handle to release the water.


order the part from bissel see if that fixes sound like you know what wrong just need get part number from bissell.
Could be some kinda pump also thats bad not pushing out the water.
I got bissle heated one black it only problem the seals rot out the soap dispencer. if you want be cheeper on washing things you can water down dish soap ore laudry deterget on there unit and cost allot less 17 bucks for bottle soap water

Jul 24, 2009 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

No solution is spraying out when i press the trigger


I had somewhat the same problem.... I had water comming out but the solution was not comming out.... I called bissell and the woman talked me through it.... first put in water only mode,,,,, then Fill water tank with fresh water and put back in place,,,, then remove soap dispenser put to the side,,,, now , power on your cleaner,,,, for the next steps, do this exactly as I tell you >>>>>>hold down the trigger that releases soap the whole time you do the following>>>>>> switch between water only and heavy traffic four times,,,, all while while holding the trigger, then still holding the trigger, stop on high traffic the fourth time, leave it there,,, now put the soap bottle back in,,,,, still holding the trigger and hold the trigger down for exactly one minute after you replace soap bottle,,,, you should start seeing the soap come out........ (make sure its on floor cleaning and not TOOLS) Hope this helps and if it does,,,, give these instructions to someone else in this help area.........

Jul 04, 2009 | Bissell 8910 ProHeat Clear View Upright...

3 Answers

Won't spray. . .nothing happens when pull trigger. . .pump belt is ok. ..


I assume you've changed the flat belt and it's working o.k. So, the next thing to check is the bucket seat. When the bucket is set down into the machine, the bucket valve is opened by the center pin on the receiver in the floor of the machine. You should put clean water into the bucket and install it. Wait a couple of seconds and remove it. Inspect the receiver and see if there is any water in it. If not, check the valve in the bucket and make sure that the rubber seal is in place. Sometimes they come off and stay stuck in the receiver. This will not allow the valve to open. If the seal is stuck in the receiver, remove it and re-install it on the bucket valve and test again.
By the way, if there is no shampoo in the shampoo tank, and the mixture dial is set anywhere but off, the machine will not spray. The pump will suck air through the empty tank and will not pick up water from the main tank.
If there is water in the receiver after you remove the bucket, then the problem is likely in the heater. The heater is located in the center of the handle and you must open the handle by removing the hose storage rack and then the top of the handle. There are two screws behind the hose holder that are at the back/bottom of the handle and are recessed into the handle. Once the handle is open, the heater is obvious. You will find two clear hoses attached and they often become plugged at the connections, just inside the heater. You can clear this with a 1/8" drill bit. Remove the hoses and take the bit in you hand and gently insert and rotate. Once cleared, replace the hoses and reassemble. I hope this helps. Be careful. These machines are a maze of hoses and valves and can be difficult to reassemble. Be very observant whenever taking one apart.
One more thing. I have seen instances where the screws that hold down the hood in the area of the tank have broken through the plastic and will lift enough that the tank will not sit down far enough to allow the valve to open. Check here, too.
I hope this helps.

Jan 30, 2008 | Bissell 8910 ProHeat Clear View Upright...

1 Answer

No water or soap flow


Does liquid squirt out of the hose. If it does then probably the heater inside the handle asm. is clogged. Take out the two long screw that hold the top handle on and remove it, then near the bottom of the handle, near the bottom are 2 more screw to remove. Then the front of the handle asm. will come off, pull the 2 tubes off of the heater and check the inlets to make sure they are open. It gets clogged up from calcium from saop deposits, but when you are down with the machine, run vinegar and water mix thru to clean out the lines before you put it away. Let me know if this doesn't fix your problem.

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This could be due to dried out soap in the works below the dispenser. Try cleaning the hole, putting plain water in the soap dispenser to clean it out further. You could just put some soap in with the water. Be sure to run lots of rinse water through afterward to clean out the heating unit.

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1 Answer

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sorry this is so late. the problem might be that the tubes are clogged. after each use most people just put the machine away. in most cases the soap is still in the tube,and when it hardens it clogs the tubes. after each use you should run clear water to get rid of any soap in the tubes before putting away.

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