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The information should be on your owner's manual and your service contract paperwork. Emesron support is here http://www.emersonradio.com/support.php or you can call: Customer Service
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sometimes you can find a small hole on the bottom or the back of the mircowave.. like the watches you stick a pen in to reset;; this is a reset for the mircowave you need a pin and do it just like the watches,
Also There bis a fuse on the inside panel or back panel after removing it.. the fuse or wires can be croded causing temporay memory loss ,if you clean it up it should hold memory how ever they do not recomend you open or remove the panel rom miorcowave only a experanced person should do this,it is up to you how to handle that
I gave you the information I know but also the safty about it if you do not feel good about opening it I just wouldn't do it
HI, the popping sound that you herd was the result of a failed HV capacitor. This failure will render the unit inoperable, as you has witnessed at this time. Replacing this failed HV capacitor, will correct this issue. I would also advise to check the cut-off fuse and in-line AC fuse as well. There may be some issues concerning the integrity of these fuses as well.
We had one that did the same thing. my brother got so mad at it he put a wrench in it and turned it on. It didn't do anything to it. No power surge nothing. It acted as if I put a plate of food. Lighted up turned and even beeped when done. The wrench wasn't even hot. Now I do recommend this myself. But we went and got antoher one.
There is something in there that magnifys the power inside the mircowave and it sounds like its out.