Question about HP Printers & Copiers

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I brought my HP Officejet 7410 over from the States. I got a new plug and transformer over here. I plugged it in and it started to warm up. Then it froze--I can only pull the power cord, no buttons work, with all lights flashing. Screen has: error 0xb9921f36 165:hw_interrupt_hwv2.c Help please. Many thanks, Leslie

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  • leslieloftis Oct 23, 2008

    It worked fine in Texas. I had it for a few years as well.

  • leslieloftis Oct 23, 2008

    The transformer seems fine, so before I go order another I'd like to see if anyone else has any ideas.

  • leslieloftis Oct 23, 2008

    I'm not under warranty any more. I'll do research. Just tell me what I'm looking for.

  • leslieloftis Oct 23, 2008

    I got it in the States, probably 2005. I'm using it in the UK. The power rating on the transformer is correct for the UK.

  • leslieloftis Oct 23, 2008

    How do I check the seating of the memory? Also, what's a TFT?

  • leslieloftis Oct 23, 2008

    Mitch3020

    Solution 1: still flashing lights and frozen but no error message.

    Solution 2: It took a lot of time, making a bunch of warmup noises. I thought it worked, but then same error and flashing lights.

  • leslieloftis Oct 23, 2008

    I keep getting emails that y'all are commenting, but I can never get to new posts in this thread without reposting.

  • leslieloftis Oct 23, 2008

    I'm up for opening the printer. Sorry about the TFT thing. I just posted that I can't seem to access new responses without reposting my query. Talk me throuh this. Do I need any tools?

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9 Answers

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  • 257 Answers

FROM MY ONE POINT OF VIEW WHAT HAPPEN IS THAT YOU HAVE ALREADY BEEN USING THIS PRINTER BEFORE WITH THE CURRENT VOLTAGE THERE AND WHEN YOU ON IT IN THE OTHER COUNTRY YOU ARE NOW IS TOO MUCH OR TOO LOW FOR THE PRINTER IT ALWAYS HAPPEN TO ANY ELECTRONIC MACHINE TOO LIKE THAT OK
SO what you are going to do is to get the printer and see if there is any where at the back where someone can adjust the current and voltage at the back if yes try it and lets know what is happening and if No then i will advise you to check the Capacitors and Transistors in it if there is any damage in it or is going to need a hardware soldering of some component back to their proper position ok.
Thanks for your Post
Pls Rate this Solution
ok

Posted on Oct 23, 2008

  • Temidayo Abraham
    Temidayo Abraham Oct 23, 2008

    sounds like a power supply issue, do you have 50 Hz or 60 Hz power?

    Are you sure the transformer has enough capacity?

    From your outlet, do you know if you have 50 Hz or 60 Hz power source?



    If Israel is 220 VAC at 50 Hz that could be part of the issue.

    You will need to look at the label on the printer and see what the

    power requirements are for the machine.

    Then look at the transformer and make sure it's output is

    adequate to the printer



    ok

    check and give me a reply

    Rate this Solution.

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  • 535 Answers

Http://www.unitedtechsonline.citymax.com/page/page/4590235.htm

see this link for error code & problem for your printer

Posted on Oct 23, 2008

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  • 19,396 Answers

How much is the power rating written on the transformer?
Power network in the UK works at 240 Volt, even if this does not happen very often, the higher voltage can fry many 220 Volts power adaptors.

Ginko, UK

Posted on Oct 23, 2008

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Check the power cord that your using on your printer to the transformer it must be busted. also try replacing the cord. if all the solutions here tried and still didnt work then you might send it to repair service for the issue of the power lost. hope that helps!

thank you for using fixya
CHARCOIS

Posted on Oct 23, 2008

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  • 67 Answers

Hi leslieloftis,

I have a few suggestions you can try on your printer:

1.) Try holding the # then the 6 key down while you're plugging the printer back into the outlet. See if you will get a different response.

2.) If the above doesn't work try this instead, you should Press and hold OK and Cancel while plugging in the power cord of the printer to the wall outlet. See if this works.

What were trying to do is to clear settings and reset NVRAM of printer.

Hope this helps!

Peace! :)

Posted on Oct 23, 2008

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The transformer is not appropriat, get a reliable transforer....

Posted on Oct 23, 2008

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By the way may I ask did you test printer in States before bringing this to your country because there's a possibility that the printer is really bad when you purchased it? if you already test it and it work fine better try a different transformer to make sure that its not a problem with the transformer...

Posted on Oct 23, 2008

  • Mark Gil
    Mark Gil Oct 23, 2008

    So this will be the first time that you will be using this printer there in UK is that right? because as you can see there's no button working on the printer meaning there's only power on the printer but that can be a incorrect power getting to the printer.....

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  • 154 Answers

Actually this is a service error.

try leave the unit with out power for one hour and then again plug in the unit.

see if that works

else get back to us

Posted on Oct 23, 2008

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  • 538 Answers

Hmmm..well..that is odd...where are you located right now? maybe a power input issue..

Posted on Oct 23, 2008

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  • A Womans Computer Man
    A Womans Computer Man Oct 23, 2008

    ok..nothing about the input power to get worried about..

    so, those errors are more a driver issue. you may need to go to www.hp.com to get new drivers..


  • A Womans Computer Man
    A Womans Computer Man Oct 23, 2008

    there is also the possibility that the memory may have been jiggled on the shipment over the water..since this is a turn on issue, it is likely that either the memory or the drivers are at fault..you up to doing a little detailed investigation. this under warranty, by chance.




  • A Womans Computer Man
    A Womans Computer Man Oct 23, 2008

    hmm..did you consider checking the seating of the memory, which can be a cause of this error. The external transformer is capable of from 90 to 264 vac, so that is not an issue..but since you already decided to award a TFT, not sure if you are actively seeking my assistance here..

  • A Womans Computer Man
    A Womans Computer Man Oct 23, 2008

    TFT is a thanks for trying rating, which apparently, is automatically assessed, when an asker, like you, decides to repost a questions..you did not give anyone that rating, did you?

    the memory is inside the machine..are you up to trying this..??


  • A Womans Computer Man
    A Womans Computer Man Oct 23, 2008

    leslie..methinks it is time for a dialogue...you may wish to send a note, so we can focus on this..

    pn4pm@yahoo.com


  • A Womans Computer Man
    A Womans Computer Man Oct 23, 2008

    seems that it may also be the internal hard drive..i recommend you reach a local UK based hp person..

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Hello,

The OfficeJet 7410 has a separate power cord and adapter (transformer) that has an output voltage of 31VDC @ 2420mA.

The original HP part number is 0950-4483 but they have a substitute part number of 0957-2145. It can be ordered from HP from this page:

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