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DC18 NO SUCKSHION WHEN COLLAPSED

SUCKSHION DOES NOT TRANSFER FROM WAND WHEN IN FLOOR MODE

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1 Answer

The suction hose does not operate


Hi Norman, it's Jack at Dyson.

If your DC18's hose and wand don't seem to be working effectively, there may be a blockage in the wand, hose or internal duct. Our online Support guide will walk you through each of the checkpoints needed to resolve this: http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/remove-the-wand-from-hose

If you'd like some further advice from our experts after giving this a try, you're welcome to call the Dyson Customer Helpline. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 27, 2015 | Dyson Slim DC18 All Floors HEPA Bagless...

1 Answer

Dyson no suction in upholstery wand


Hi there, it's Jack at Dyson.

Like most Dyson upright vacuums, DC18 is engineered to divert suction to the hose and wand automatically when it's standing in the upright position. If your DC18 doesn't seem to have suction from the wand when standing upright, you may have a blockage in the hose or wand. Please follow the steps shown in our online Support guide to check for this: http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/remove-the-wand-from-hose

It's also a good idea to give the filter a wash - in normal use, this should be done at least once every 3 months as shown in the video below. Use cold water without detergent, and allow at least 24 horus for the filter to dry completely before replacing it.

I'm confident following these steps will resolve the issue. However if you'd like any further guidance from our experts after you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 27, 2014 | Dyson DC18 all floors Bagless Upright...

1 Answer

Cannot reconect hose at base dyson dc8


Hi Joei, it's Jack at Dyson.

DC18's hose should clip back onto the machine without difficulty. It just pushes into place, and you should hear and feel a click as it locks securely. You might find the tips in our Support guide useful: http://www.dyson.com/support/dc18/dc18-allfloors/diagnosis-root-menu/dc18tilterwashvid/flo-dc18-gen-wand-suction/flo-dc18-gen-wand-suction-main/flo-dc18-gen-remove-the-wand-from-hose/redirect-to-flo-dc18-gen-check-the-hose/flo-dc18-gen-check-the-hose

If you'd like further guidance on reattaching it, please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA), or 1800 239 766 (AU).

Jan 18, 2014 | Dyson DC18 all floors Bagless Upright...

1 Answer

Hose doesn't have suction


Hi Danny,
I am sorry to hear you are having difficulty with your DC18. I understand you have checked for obstructions, however, the problem you are describing sounds like a blockage. Please click on the appropriate link below to view step by step instructions on how to locate and remove a blockage in the wand, hose and the hose inlet. If you prefer we would also be happy to walk you through these checks over the phone. If the problem persists after the recommended trouble shooting steps have been carried out, please call us directly as your machine may need to be serviced by an authorized Dyson technician.

Link to Dyson support page US:
http://content.dyson.com/support/help.asp?article=1049&product=DC18-ALLFLOORS
Link to Dyson support page UK:

http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction



If you determine you need further assistance, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US).


Best wishes,


Jessica

Dec 11, 2012 | Dyson DC18 all floors Bagless Upright...

1 Answer

Have suction in the wand but not through bottom?what can cause this?


Hi there,

I'm sorry to hear you're having difficulty with your DC18. If the machine doesn't seem to be picking up as well as usual through the cleaner head, please follow the steps shown in our online Support guide to make sure everything is correct with your machine:

http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

You may also want to give the filter a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

I hope this helps - if you'd like any further assistance, please call our customer Helpline on 0800 298 0298, or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 07, 2012 | Dyson Slim DC18 All Floors HEPA Bagless...

1 Answer

Hose lost suction


Hi Aaron,

I'm sorry to hear you're having difficulties with your DC18. If your machine picks up through the cleaner head, but not through the wand, it's likely that there's a blockage somewhere in the wand or hose. The easiest way to check for this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1049&product=DC18-ALLFLOORS

This should resolve your issue, but if you'd like any further assistance, please give us a call free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Nov 28, 2011 | Dyson DC18 all floors Bagless Upright...

1 Answer

The wand has no suction on my dc18


Hi there,

I'm sorry to hear you're having difficulties with your DC18. If there is no suction through the wand, you may have a blockage in the hose or wand. To check for this, please follow the troubleshooting steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=1105&product=DC18-ALLFLOORS


This should enable you to resolve your issue without further assistance. However, if you are unable to do so, please get in touch with us directly - you can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 22, 2011 | Dyson DC18 all floors Bagless Upright...

1 Answer

Dyson DC18 wont collapse so that i can vacuum the floor.


The DC18 has a well-known problem with the undercarriages that prevents it from collapsing. There is a forum topic on this subject here: Dyson DC18 discussion.

Nov 13, 2010 | Dyson DC18 Allergy Bagless Upright Vacuum

1 Answer

My dyson dc18 has no suction from beneath, but the wand has lots of suction.


The head is blocked by something, it could be a bottle top, rolled up tissue, or something like that.

Take it off the end of the wand and look down the hole
'with a flashlight" where the wand goes into it..

You should be able to see it in there.

The object should be pushed out the way it went in..

Try using something made of plastic to push it out with...


Oct 23, 2009 | Dyson DC18 all floors Bagless Upright...

1 Answer

Attachment hose collapses when using wand


The thoe or the wand is clogged. Remove the hose at the machine end, reverse it and turn the machine on. This should **** the blockage out, the way it got in. If you hear the motor straining, it's still clogged. I've already taped a small hook, like a screen door hook onto a broomstixk and fished into the blockage to remove it. Be carefol. If you puncture the hose by pulling too hard, the hose will be ruined. Tahe your time and look for something unecpected, like a toothpick or a LEGO piece. They and vacuum cleaner friendly.

May 25, 2009 | Dyson Slim DC18 All Floors HEPA Bagless...

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