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Gotomeeting My computer freezes when I try to attend a Citrix gotomeeting webinar. I've tried chrome, firefox and IE - all freeze.HEre are my specs: Dell XPS 430; Vista Home Premium 64-bit; SP2; Intel Core 2 Q8200 Quad-Core (4MB L2 cache,2.33GHz,1333FSB); 6GB Dual Channel DDR3 SDRAM at 1066MHz - 4 DIMMs; 750GB - 7200RPM, SATA 3.0Gb/s, 16MB Cache; ATI Radeon HD3650 256MB Graphics Integrated 7.1 Audio (IDT/Sigmatel codec 5-22-08; 6.0.6000.16386 HD Device 6-21-06); Single Drive: 16X CD/DVD burner (DVD+/-RW) w/double layer write

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SOURCE: when trying to access a webinar through citrix

Tools \ Internet Options \ Advanced \ Security \ [un-check] Enable memory protection to help mitigate online attacks

Posted on Jan 29, 2010


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Hi, I have previously been using the GoToWebinar and for some reason when I click the link to join a session, the site freezes. I have tried to uninstall gotomeeting but now it won't download it just...

Hi, you are most likely using a Mac running OS X 10.5 in which case a recent Apple update has broken Java. Please download and install the latest version of Firefox for Mac as it is currently the only web browser which has updated to fix this issue.

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Hi, I work for Citrix. We use java to launch our software, please visit and install the latest version if the issue continues contact our free support
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When I type in the webinar address and click

Could be an addon in ie8 that is messing you up. First I would install firefox and try doing the same thing to see if its an internet explorer problem or a windows problem. you could just keep using firefox if ie8 is the issue. I do.

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When trying to access a webinar through citrix gotomeeting, internet explorer closes.

Tools \ Internet Options \ Advanced \ Security \ [un-check] Enable memory protection to help mitigate online attacks

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Cannot connect as a guest with gotomeeting/gotowebinar

My name is Chris and I work for Citrix Online supporting GoToMeeting and GoToWebinar. We're sorry to hear you are having trouble connecting to a GoToMeeting/Webinar session, but we have some helpful tips should you choose to try and join again:

- If you are unable to connect, exit from the GoToMeeting software completely, and then visit to download the latest connection wizard.
- Run the connection wizard on your PC, if it tells you that Good connection settings were found, then reboot your PC. If no good connections were found, please give us a call (800-263-6317)
- Once your computer reboots, try to join the meeting again.
- If you continue to have issues, please call us (800-263-6317)

I hope this proves helpful to you. Please let us know if there is anything else we can assist you with while trying to use our products.

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