Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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Dosenot seem to clean the carpets as good as before, we have cleaned the filter and keep the canister cleaned. What else might it be; I bought it for the express purpose to clean animal hair off my carpet?

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1 Answer

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  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC17. This machine should have no problem dealing with animal hair, so if it doesn't seem to be picking up as well as usual, this may be due to a blockage. The easiest way to check for this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

Although I note you've already cleaned the filter, you may want to take a look at the video below to make sure you've washed it as recommended - in normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow at least 24 hours for it to dry completely before replacing it.

This should resolve the issue, but if you're still concerned about your machine, please call us free on 1-866-693-9766 - or if you email your details to askdysonUS@dyson.com, someone will be in touch as soon as possible to provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com




Posted on Feb 09, 2012

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Posted on Jan 02, 2017

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SOURCE: clogged filter

hi if you turn vac over and look at the cover that hides the brush roller and remove the cover ? it is held by nylon twist 45 degree left type screws ? then you may find the brush housing clogged as well as the channel flow tube below the brush ? lift brush out and release from belt to enable to clean of hairs/carpet strands etc ? then reassemble next remove the clear canister and clean you will then see the cone/air filter ? it has hundreds of holes that get clogged due to vacuum created in cyl use a small implement and poke every hole clear ? if these are clogged vacuum remains in operative resulting in no vac at pickup head/brush beater roller assume you have replaced the disposable filters? hope this helps not an uncommon/fault and easy remedy

Posted on Oct 31, 2008

  • 97 Answers

SOURCE: Dyson dc14 animal is falling apart! The canister

the best sol would be to search for vacuum repair half moon bay, ca. To see if there is a vac shop near you. my suggestion's would be either Vacuum Cleaner Shop #(877) 822-8227 or Vacuum solotions #(502) 348-4900. hope this helps

Posted on Jul 20, 2009

b0sslady2001
  • 357 Answers

SOURCE: Dyson making loud noise

If your brushroller isn't spinning it will make the loud sound. Try removing the brushroll and reinstalling it. If this doesn't work, you may need a new brushroller.You can find one here...

http://cgi.ebay.com/DYSON-VACUUM-DC07-DC14-DC-07-14-BRUSH-ROLL-BEATER-BAR_W0QQitemZ120452265897QQcmdZViewItemQQptZLH_DefaultDomain_0?hash=item1c0b83b7a9&_trksid=p4634.c0.m14


Marci

Posted on Aug 07, 2009

  • 1 Answer

SOURCE: Dyson collecting debris/hair, ect on top of hepa filter?

Called Dyson today about the cyclone canister clogging in my DC17 Animal. Turns out it's a problem with the black rubber gasket in the bottom of the canister. This also causes the HEPA filter to get lots of dirt and debris on top of it. They are sending me a new Cyclone canister with the corrected gasket. This will prevent anything but small particles of dust from entering the top of the cyclone and the HEPA filter should no longer collect all that stuff. Hope so!

Posted on Oct 29, 2009

jspahn
  • 103 Answers

SOURCE: I have the Dyson animal

You might want to check and see if your cyclones are plugged with hair. this can happen and there is a great site to disassemble and clean the cyclone here: http://www.exonotes.com/content/node/4

Posted on Aug 10, 2010

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