Question about Polycom SoundPoint IP 501 IP Phone

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Provisioning polycom remotely

Is there a way to change IP address of the Polycom 501 from a computer or web browser instead of having to do it with the phone menus? I have some phones at a customer site and I am going to change them to static instead of DHCP. I would like to do it on a sunday when the phones are not in use, that way I won't have to go to the trouble of getting a key to their building and doing it at night after they close. I have connected to the phones by typing the IP address in a web browser but I can't find where you would change IP addresses

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  • Jamalge Nov 14, 2008

    Want to know, do we remotely change the IP, Subnetmask, DNS server and Gateway addresses of a Polycom IP 501 phone.

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6 Suggested Answers

6ya6ya
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gandhiforyou
  • 275 Answers

SOURCE: Polcom phones stop ringing

go to this website and go to customer support www.polycom.com

Posted on Jun 24, 2008

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  • 1 Answer

SOURCE: just installing polycom 501 phones with nextiva

Ohh this mean, you did not register this extension on your phone system. Create this extension on your phone system. Be sure that password given on Phonesystem is also configured on phone too.

Posted on Nov 14, 2008

corydzbinski
  • 7 Answers

SOURCE: failed to get boot parameters via DHCP

You didn't provide any information about your network which is ALWAYS required to provide any type of help, not to mention a solution.

"Failed to get boot parameters via DHCP, xxx seconds until reboot" simply means that the computer isn't getting an IP address from your router. Setting up your router is another entirely separate topic.


This is pretty simple though, one of three things is happening:

1. Your router is not properly configured to provide DHCP to the phone.
2. Your network cable is bad.
3. Your phone is bad (most likely the RJ45 port since the phone seems to work otherwise).

You can check for bad ports or cables by checking the port status within the router. If the port is lit up, most likely the cable and phone port are fine. This is not 100% though, replacing the cable should always be a consideration even with a lit port.

Posted on Jun 04, 2009

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CoquiBiz
  • 103 Answers

SOURCE: "Couldn't contact DHCP" error

Check on the router if you are distributing enough IP addresses.

Posted on Jul 30, 2009

SOURCE: Making a Polycom SoundPoint 501 work on an Avaya IPO

As you have probably found, SIP phones are not supported until R5, which just came out.

Posted on Sep 27, 2009

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go to this website and go to customer support www.polycom.com

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You need to reinstall all the files back onto the phone. You can get the files from the Polycom Website. You can also follow the instruction from my Polycom 501 Fixya blog to see how its done.

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On the phone, press the menu button, then status, then IP status or whatever and get the phone's IP address. Write the ip address down. On your computer, open up a web browser and input the phone's IP address into the address bar and press enter. This should arrive you at the web gui for that phone. It'll probably ask you for login credentials; by default, the name is "Polycom" (yes , it is case-sensetive) and the password is 456. Once you are logged in, you should see several links like "General" "Network" "Sip" and "Lines". click on Lines. under "line 1", you will see the configuration for that line. simply duplicate the entries for lines 2, 3, and 4.

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As you have probably found, SIP phones are not supported until R5, which just came out.

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i will connect with microsoft netmeeting just dial in your polycom ip adderss to it and it will connect if you have given private ip address to polycom then connect with private ip if given with public then with public ip adress .

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u have the cable plugged in backwards
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