Question about Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Belt isn't turning the brush head

The brush head is turning manually freely but the belt doesn't seem to be turning it when swiched on. The belt appears to be still attached

Posted by Anonymous on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC25. This model is equipped with a belt designed to last the lifetime of the machine, and we'd advise against attempting to access this, as this can void our 5-year guarantee.

If the brushbar isn't rotating, it's likely that the machine just needs resetting. This is easy to do - please follow the steps shown in the video below. Our online support guide may also be useful:

http://www.dyson.com/support/help.asp?article=1156&product=DC25-ANIMAL

This should resolve the issue, but if you'd like any further assistance or advice, please get in touch with us directly by calling our Helpline free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


[unremark-end]-->

Posted on Feb 23, 2012

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Posted on Jan 02, 2017

SOURCE: DC 07 BRUSH BAR DOES NOT TURN BELT OK

the belt canot be replaced on the 07 you have to replace the clutch witch is the brush control

Posted on Jun 17, 2007

Agent Don
  • 310 Answers

SOURCE: brushes not going round

The brushes on my dyson have stopped going round. I have checked it and they move freely by hand. The belt is intact. What could the problem be? The Hoover is about 10 to 12 years old.
My dyson is a dc04


I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
One of the main problems with vacuums are that the flat belts on the vacuums stretch and should be changed every 4 to 6 months or 3 or 4 times a year – you can tell by taking off the belt or belts on the vacuums and compare them to the old belts on the vacuum the new belts will fix inside of the old belts and you will be able to see the difference on how much they have stretched – if the belt is a geared belt – they stretch as well but should be changed about one a year – the cost is not that expensive and you cleaning will improve almost double – this also applies for the Dyson DC04 and the Hoover vacuum as well – some of the Hoover vacuums have two (2) belts and they both should be changed @ the same time.

Posted on Apr 15, 2008

SOURCE: Dyson 17 Brush Belt Broken

there is also an updated beater bar that accepts a wider belt, dyson sent it to us for free

Posted on Jul 03, 2008

  • 43 Answers

SOURCE: no suction in floor attachment *& brush not turning

Lay the machine on the floor with the front side down. Undo the 3 large plastic screws with a coin of some sort, then remove bottom panel. On the back of carrage where the roller bar sits their should be a clear plastic tube check this tube is free of dirt. Check around inside the carrage for hair string etc. Check belt for breaks and swelling in the rubber pull ont roller bar and check the end caps on the roller can spin freely. If not pull off the end caps these will be very tight and wash out all dirt and fluff, dry thourley and lubricate centre pin and end caps inside the roller with baby oil or wd-40. replace roller bar and belt, turn roller bar twice slowly to centralise the belt, replace bottom panel making sure that the clips on front are sitting in their holes. fastern the plastic screws and leave two hours before usage

Posted on Nov 11, 2008

  • 83 Answers

SOURCE: beater brush won't spin but belt is intact and ok.

For your beater brush to spin, you have to meet two conditions:
1) the vacuum cleaner has to be reclined (put your foot on the front and pull back on the handle).
2) The clutch actuator (the dial where you switch between BEAR FLOORS and CARPETS needs to be set to CARPETS).

If the brushbar/beater bar still doesn't spin after that, call the Dyson helpline, they will assist you. If you are saying that the brushbar isn't spinning because it is not picking up any dirt, you may have a loose internal hose, a blockage in the machine or the bristles on the brushbar are worn. Call the Dyson helpline for assistance.

Posted on Jul 30, 2009

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