Question about Gateway M305CRV Notebook

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Just updated from vista home basic too home premium lost all sound . got on your website to fix this problem but would not accept my s mumber. can u help

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  • aadonnelly Oct 23, 2008

    no it tells me there is no audio output device is installed

  • aadonnelly Oct 24, 2008

    ITS A GATEWAY LAPTOP. I HAVE BEEN ON THE WEBSITE BUT IT WONT ACCEPT MY SERIAL NUMBER. SOME ONE SAID TRY THE NEW NUM ON THE UPGRADE BOX BUT NO IT WONT ACCEPT ANY NUMBER. GOIN MAD

  • A Womans Computer Man
    A Womans Computer Man May 11, 2010

    well..none of that is needed yet. seems that the device is missing for some reason. do you have a warranty on that, or do you like to tackle this one on your own.

  • jason Feldman May 11, 2010

    if you right click on my computer and go to manage and then go to device manager do you see any yellow question marks? or if you go under the sound, video, & game controllers is it populated? You probably just need to reinstall your audio drivers. what kind of laptop is it?

  • A Womans Computer Man
    A Womans Computer Man May 11, 2010

    ahah..ok..use the tools and do a scan for hardware changes. if that is a no go, then you may have a bad sound card or function on the motherboard..

  • A Womans Computer Man
    A Womans Computer Man May 11, 2010

    can you access the control panel, and the audio and sound settings..might be muted..

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Right click 'my computer' Click 'manage' On the right side click 'device manager' On the left side click the '+' sign beside 'sounds, video and game controlers'. Right click each 'audio item' and click 'update driver' (do this one by one until you  have audio)
You don't need your product number to update drivers, however you well need it to activate windows, call the company or person you bought it from and ask them for the product number. If that fails than call 1 800 R U LEGIT, that is the number for microsoft product licencing and they can definetly help you with the product number.
I hope this helps if you need further assistance, let me know. And please rate my answer. Good Luck!

Posted on Jan 16, 2009

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