Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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My dyson dc15 is making a unusual noise - Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

Posted by Anonymous on

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  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC15. Our advice on resolving this issue would depend on the sort of noise your machine is making. Please get in touch with us directly so we can run through some troubleshooting over the phone with you to determine the cause, and provide further assistance.

You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - it will help if you have the machine to hand when you call. We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 23, 2012

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SOURCE: Changing the main hose on a Dyson DC15 Animal

Hi Bob.

If you look carefully where hose & elbow jount enter machine you will see a slot.
Rotate elbow so that lug on elbow aligns with slot & pull off.

http://dysonmanuals.llc.nu

Posted on Jan 14, 2009

  • 40 Answers

SOURCE: Dyson DC15 -

First see this link: http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
There must be something else stuck in the roller assembly. Or it wasn't mounted correct. He will have to dismount it, inspect each piece and carefully reassemble it. Make sure that the wires at the circuit board do not become loose or break.

Posted on Sep 28, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Dyson DC15 Animal will not run in upright position, only when reclined. Power also does not seem to be all there. Any suggestions?

    Hi Ian,

    I'm sorry to hear you're having difficulties with your DC15. If the cleaner doesn't seem to be picking up as well as usual, it's likely to be due to a blockage in the machine, or because the filter needs a wash.

    The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

    http://www.dyson.co.uk/support/help.asp?article=815&product=DC15-ANIMAL

    In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

    This should resolve your concern about the cleaner's performance - however, if the machine continues to shut off when stood in the upright position, it's probably best if you get in touch with us directly so we can help. You can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support


    Posted on Nov 14, 2011

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    Hi Jean, it's Jack at Dyson.

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    First see this link: http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
    There must be something else stuck in the roller assembly. Or it wasn't mounted correct. He will have to dismount it, inspect each piece and carefully reassemble it. Make sure that the wires at the circuit board do not become loose or break.

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