Question about HP Photosmart Premium C309g multifunction InkJet Printer
General printer error
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Posted on Jan 02, 2017
Your OfficeJet 6500 may need resetting. With the printer power on:
1) Disconnect the USB cable from your computer
2) Remove the ink cartridges
3) Unplug the power cord. Wait for at least 1 minute. Plug the unit back in (press the power button if necessary)
4) Wait for the "Insert Cartridges" message. Reinstall the cartridges
5) Close the product doors
6) If you receive a recalibration message, allow the printer to complete this task
7) Reconnect the USB cable
8) Try your print job again
If problems still exist, your product may need servicing by an authorised HP technician.
Posted on Dec 20, 2009
Turn off the machine, unplug the power cord from the back of the machine, remove the ink cartridges (lift the lid up at the base of the control panel), wait 2 min, plug the power cord back in, press the on button, wait until the printer prompts that the ink cartridges are missing, then replace the ink cartridges. If this doesn't fix the problem you may have to re-prime the ink lines to clear the error. You can find instructions for this at http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/.
Posted on Mar 15, 2010
This error comes due to carriage jam. Turn off the printer and unplug it from wall socket. Now, remove the cartridges and check for any dried up ink residue on cartridges on inside the carriage. Clean the cartridges contacts and carriage using a Q-tip dipped i alcohol. Let the carriage and cartridges dry before you plug in the printer.
Install the cartridges and check. If it still shows error then unplug the power cord coming to the printer without switching it off. Now, remove the rear door of the printer and check for any paper jams over there, remove if any. Wit for at least 15 seconds and plug in the power cord. Now check whether it is working.
Posted on Jun 22, 2010
Testimonial: "Thank you very much for the information. very helpful. I am sure this information will help other people as well. Thanks again. "
I had the same issue and I ended up solving it by opening the top door for about 30 seconds to look at the ink and it started initializing the printer... since that's more lucky than good, I also found hp's support page for this error.
Here it is.
Solution one: Reset the product
NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon ( ). Figure 2: Example USB connection (your product might not look exactly the same as this example)
If this doesn't work you can get to other hp support by going to www.hp.com, then clicking on 'Support & Troubleshooting' at the bottom right of the page. Next, type in what type of printer you have in the 'Support for your products bar:' and select 'See support and troubleshooting information,' then click '>>.' I went to 'Solve a Problem' to find out what to do with the error message, but you might find some help in the 'Getting Started' section too, which is right next to 'Solve a Problem.'
Hope this helps!
Posted on Dec 04, 2010
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