Question about Freemake Video Downloader

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Freemake says "failed to obtain video info" - Freemake Video Downloader

Posted by Anonymous on


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ANSWER: I posted this exact issue up on freemake's facebook page and one of the freemake fans responded to my post. Apparently, for me at least, the issue was with my internet explorer settings. I had an active proxy server running in internet explorer. After I had eliminated that, everything ran smoothly for me! He suggested to start viewing the video in internet explorer after you get the error code, refresh the freemake program, and then it should work fine.

Posted on May 05, 2012

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I have the same issue discovered after I installed Windows 7 although I don't know if this was to blame. Also same error in both Firefox and IE and downloading the latest version of Freemake didn't fix the problem but I figured out a workaround: 1. Copy the YouTube clip. 2. Close the YouTube clip. 3. Go into Freemake and click 'Paste URL'. Basically it seems to work if the YouTube clip isn't associated with the browser somehow. Good luck!

Posted on Sep 13, 2013

  • John Sep 13, 2013

    Update: Since I did this it now works as it should without having to close the YouTube clip.

  • christine
    christine Sep 16, 2014

    This is the best, most straightforward answer, thank you! I usually have no trouble even with firefox open, but this resolved the one where I had the error.



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Posted on Jan 02, 2017

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SOURCE: "freemake video dowloader" not working

What is the operating system you are using??
In windows, it is due to the incompatibility or due to some files corrupted,.
Just uninstall the software and use again,. this will solve the problem.
else, just try downloading the updated version the software and try installing it.
Good Luck

Posted on Jan 08, 2011

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SOURCE: "freemake video dowloader" not working

i have the same problem, i have 5 setups, install/uninstall many times & also let windows to figure it out....but still unable to use the software :(

Posted on Mar 07, 2013

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