I have tower with problem where i moved it from one table to another,feet from one to other,upon boot up mouse would no work,it would lite up though,keyboard would lite up.pass word protoect sign on im stuck nothing worked,opened up,full of dust ,blew it out,rebooted mouse works few seconds till boot up,then keyboard lites up beeps 1 time lites out mouse freezes,stuck.changed memory sticks,either mouse will work and not keyboard or vise versa,still cant get in to check,upon boot up tried to enter systems f8 keyboard wont respond to touch keys,im stumped,did nothing unusual no new programs either.any suggestions?/ its an "e" machine with xp sp 2
An expert who has achieved level 3 by getting 1000 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert whose answer got voted for 100 times.
Re: computer freezes on boot up
Make sure the mouse and keyboard are in right connections...if you look closely youll see icons next to ports.
try without mouse at first start up ,load windows and use key with windows logo on it to access start and scroll to shutdown tab and restart...plug in the mouse before restart.
if logo tab isnt assigned press ctrl + esc to access start menu.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This could happen if the PS/2 connector on the motherboard is defective, or if there is a failing component in the PS/2 circuitry on the motherboard. Could also be due to loose solder points at the PS/2 connector. This needs to be checked by a qualified technician.
Since you are able to see your mouse pointer move, the display is refreshing so the problem is with something other than the graphics card. Generally software / OS related.
So assuming you aren't experiencing a hardware failure try the following...
Boot from the CD the computer shipped with.
Insert CD and restart the computer holding the "c" key Your computer should boot from the CD
If so run disk utility from the CD and repair the disk as well as permissions. If there are any errors repair again.
this is successful your computer "should" be repaired. If it is still freezing, use your CD to perform a Archive and install which
should keep all your personal settings and installed software intact.
Upon booting, beofre Windows Logo, press F5 key to get computer to boot into SAFE MODE/Administrator. See if you have mouse control under this mode. If yes, then there's a good chance that the mouse is OK .
once in SAFE MODE and are able to regain mouse, the chances are good that you can just restart the computer and everything will return to "normal".
Suggestion #1: reboot computer to NORMAL after having sucessful SAFE MODE mouse test.
Suggestion #2: see if you have a recovery point (system restore) before the mouse issue came about.
Where do you have the transmitter sitting? If it is below a desk (i.e., sitting on top of the computer tower, etc.) it may not be emitting a strong or consistent signal. Try moving it within a clear line of sight to the mouse. If that doesn't work, it could be a problem with the mouse itself and need to be replaced.
When you start up, have to mouse on the one that freezes and then switch off that one. (turn on the one that freezes first and have the mouse set it. then once it is on boot the other one and then switch mouse.