Question about Dyson DC21 All Floors Stowaway HEPA Bagless Canister Vacuum - Iron/Titanium/Yellow

1 Answer

Dyson 21 Information

Suction is horrible, infact ther is hari and dirt stuck in the hose?

Posted by on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC21. If it doesn't seem to be picking up as well as usual, please follow the steps shown in our online support guide. This will help you clear the blockage in the hose, and identify any other issues with the machine:

http://www.dyson.com/support/help.asp?article=998&product=DC21-MOTORHEAD_US

It's also a good idea to give the filter a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

This should resolve things, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com



Posted on Feb 09, 2012

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

chrispurs1
  • 372 Answers

SOURCE: Dyson DC 14 Animal is not sucking dirt

Hi All.

You have blockages check all the hoses & inspection ports onw at the back (U) shaped & one to the front left of machine.
Pull wand from flexi hose check for obstructions.
Remove long flexi hose from the rear of machine again check for blockages.

http://dysonmanuals.llc.nu/

Chris..

Posted on Dec 26, 2007

  • 2 Answers

SOURCE: Dyson Animal-suction loss

Had the same problem twice and washed the filter to no avail. Called Dyson to troubleshoot, and in one minute they had me removing the purple plastic noodle shaped piece towards the bottom on the side (the next time it was the silver noodle on the opposite side). Inside was a bent pen and tons of debris wrapped around it that slowed the suction. Poked the debris out, and it worked perfectly.

Posted on Sep 03, 2008

  • 55 Answers

SOURCE: Dyson Animal hose collapses when using attachment hose

You have a clog in either your hose or your wand. You need to take off the wand and hose and inspect them.

Posted on Dec 02, 2008

  • 1 Answer

SOURCE: dyson DC 14 lost suction to beater bar/ suction to hose/stick

My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.

Posted on Aug 11, 2009

  • 5 Answers

SOURCE: dyson dc07 yellow/blue no suction at base

Sounds like you've **** up something which is obstructing the suction from the brush bar. There's a little section of curved grey pipe near the base which carries the dirt from the head up the vertical pipe at the back. This section can be removed, check there is nothing jammed in there, paper etc.

Posted on Aug 12, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

What is causing weak suction on my new Dyson DC24 animal vacuumed?


Hello, this is Ava with Think Crucial.

Most of the time the reason why the vacuum is not picking up is due to loss of suction. You may need to check for blockages of your wand and hose. Remove the wand and hose from your cleaner when checking for blockages and any damages. Make sure to turn off and unplug your vacuum from the power before doing this. Please refer to this troubleshooting guide for more information on how you can remove blockages:

https://www.dyson.com/support/dc24new/dc24-multi-floor

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Mar 07, 2012 | Dyson DC24 Animal Bagless Upright Vacuum

1 Answer

We have a DC 21 bagless. There's suction when the hose is not attached. When the hose is attached, there's no suction. We've tried to determine if something is stuck in the hose, but without success. Is...


If you suspect the hose is blocked, I would push stiff wire through it (gently) you dont want to puncture the hose.I have had so many blocked hoses in v/cleaners ( I service them) . try blowing through it. Sound silly but why not. I have had hair grips, paper, pencils, sweets, coins etc stuck in the bend of v/cleaner pipes.
pete

Nov 22, 2010 | Dyson DC21 Bagless Canister Cyclonic...

2 Answers

Loss of suction?


Mine was doing something similar. When standing upright, suction was strong through the hose. When I lowered the handle to sweep the floor, the bar underneath would spin, but the suction seemed horrible and the dirt inside the window wasn't spinning/cycloning like it used to. I called Dyson Support and they had me lay the vacuum on it's left side. Now look underneath and you'll see a clear hose, one end connected to the upper part of the vacuum and the other to the lower. I removed the tube and it was completely clogged, especially at the point that it connects to the bottom part of the vaccum. After that I reconnect and it sucks like the day I got it. Dyson support is still sending me a new "internal hose" but I don't think I need it.

May 25, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

2 Answers

Vacuum does not have good suction. We've cleaned


sometimes debris can still be hidden in odd places. if you have access to compressied air you might carefully us it to blow out all the passageways that the air travels from the brush to the dirt holding area. make sure you dont have a filter that you missed when you replaced them. use low pressure air to blow out the system as high pressre air might damage a part of the system.is the motor running at the normal speed? if not you might try to find out why and fix that as well. as always never worksk on a vacuum that is plegged in. good luck.

May 16, 2010 | Dyson DC07 All Floors Bagless Upright...

1 Answer

Dyson hose does not produce alot of suction when extended.


Hi its Darran at Dyson.

It sounds as though the wand/hose is blocked. with the machine locked in the upright positino, remove the hose from the machine, switch on and test the suction. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If the suction is strong, you will need to check the wand for a blockage. If the suction is still poor, check the hose for a blockage.

You may find it useful to wash the filter as this can sometimes cause a drop in performance if its dirty and it wuold be more noticable from the hose.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

Feb 19, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

No suction - Dyson vacuum


Hi If the Dyson is throwing out dirt at the back, it could be three possibilities:
1) The main floor head suction channel is blocked. Check the sole plate where the beater bar is, or if you have a cylinder/pull along model check the floor heads and main extension pipes.
2) Check all the inspection tubes especially the bottom part where the main handle hose is. Also check the filters are clean as well as the Cyclone shroud honeycombs are completely unclogged. Use of the upholstery brush is ideal for dust removal on the cyclones.
3) Check the main inspection areas on the Dyson as sometimes a back log of clogged dirt can get stuck. Also check the dust channel points when then bin is taken out.
Hope all this helps!

Jun 19, 2009 | Dyson Vacuums

1 Answer

Piece of chalk sucked into vacuum


Yes, it is stuck somewhere in the vacuum. Turn it upside down, and you will probably find it lodged. Also could be lodged in hose somewhere.

Jimh

Jun 01, 2009 | Dirt Devil Vacuums

1 Answer

Dyson Animal


Obstruction in the hose?
Your vac has developed a hairball possibly.... when a piece of flexible media ie.... cardboard, plastic etc... gets lodged in the hose, and begins collecting hair & dust to the point it no longer has enough draft to pull debris from the floor.
Here is a video that you may find useful
http://video.aol.com/video-detail/dyson-not-picking-up-dirt-no-suction-how-to-repair/2334249387


PS I Thought DYSONS were guranteed to NOT lose suction? What a RIP!

Jan 06, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

6 Answers

Dyson DC07 hose has no suction


Just resolved the same problem...couldn't find a blockage anywhere, but pulled handle out of hose and extended hose as far as possible upward. Aha! There was blockage in the hose at the very bottom where the flexible hose meets the rigid part.. There is a lever which releases the entry to the bottom of the hose. A pencil, lots of coins, a crumpled receipt and general dirt were stuck. Easy to clean and now it works like new again.

Nov 08, 2007 | Dyson DC07 Bagless Upright Cyclonic Vacuum

Not finding what you are looking for?
Dyson DC21 All Floors Stowaway HEPA Bagless Canister Vacuum - Iron/Titanium/Yellow Logo

260 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18387 Answers

Nick Olsen

Level 2 Expert

183 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...