Question about SanDisk Sansa e250 MP3 Player

1 Answer

Cannot delete/open/download anything to my mp3

Hi
Im having trouble trying to put files on my mp3. I tried deleting all files and i kept getting repeats on the same files, which i did not do. I have had players before and this has never happened to me. When i tried to fix the problem by clicking on my properties it said i needed to format my device which i did but now i can not put any files on it and keeps coming up "file 999" I have been reading on the net that i should format it NTFS but i can only format it to FAT. Also it is a 4GB player but when i formatted it it is only coming up with 1GB. when i turn the device on there is no files on the device but my memory shows that i have used 52% of memory... please help thank you

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  • mo_kelly Oct 24, 2008

    Sorry i didnt realise but i have put this on the wrong mp3. I dont have brand as my friend brought it back from china, it was working before but as soon as i tried to delete my files and start again all that happened. PLEASE HELP ME :)

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Reformat the player
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Dec 17, 2008

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